onlinetires.comReviews of onlinetires.com

We ordered 4 tires for our Volvo on June 23 with a promise of delivery in 3 days. Since then only 2 tires arrived with Fedexp reporting that 2 of the four tires were stolen in transit with a fake signature at no address. Then Online said they would overnight 2 tires from LA to No Calif with a promise of overnight delivery. They never arrived but 4 days later we received an update from them that Fedexp was picking up 2 tires in Florida and expediting them in 2-3 days. It has been 8 days and they have missed each promised date and at 2.5 weeks we still only have 2 tires. I fully support all of the other customers and highly recommend you not buy from these guys. BTW 5 days ago i decided these guys are crooks so i did what i should have done initially and ordered 2 tires from TireRack, they arrived 3 days later. While Onlines prices are attractive having to spend time everyday for 2+ weeks calling to get their latest excuse was not worth it. The only positive in our experience was Chris who tried to explain each of these ridiculous excuses but obviously he has no influence on their business practices.

I had an urgent need for tires and this company had the only two I could find in the US. I called to make sure they had them in stock before placing an order. I communicated that I had to have the tires by a certain time for an event, and they said it should not be a problem and that I would receive tracking numbers promptly. My credit card was charged right away, but several days go by, no tracking numbers. I called to check if the tires were shipped, and they said the tires were out of stock, and no idea when they might be back in stock. So given the time constraints I requested to cancel the order and get a refund, which they said is no problem and I should see the refund the same day. Days go by and no refund shows up, so I call again. They acknowledged the order was cancelled, but the refund was not processed, so I should see a refund same day. Days go by, no refund. So now i'm having to go through the dispute process with my credit card company. My advice is to find another place to buy tires.

I ordered a set of BF Goodrich tires in April 2021, and purchased from On Line Tires ONLY because they advertised a $70 rebate on a set of four. Well, the tires arrived ok, but when I tried to submit my rebate to BF Goodrich, they informed me that On Line Tires was not an authorized dealer and they were not honoring the rebate. On Line Tires gave me a run around about it, and finally I just gave up. So I'm out $70 and a lot of time and aggravation trying to secure what should have been my rebate, AS PROMISED. This is what BF Goodrich sent me, in response to my rebate inquiry: "The offer is for valid tire purchases made at participating dealers. The dealer indicated on your redemption did not participate in this promotion on the date of purchase." My advice: shop elsewhere.

Switch and bait and no refund. These people refuse to give me refund on two orders unless I buy substitute tires. Holding me hostage for $600. Scam ! Read other reviews with similar scheme.

I requested a refund after the day before scheduled delivery all the tracking info was deemed fraudulent by FedEx. That was Sunday. Thursday night ONE of the 4 tires I ordered showed up (almost a week late) and now they are fighting a refund.

I ordered a tire on March 31, 2021(Wednesday). I immediately received an order confirmation. About 2 hours later I received an email saying the tire shipped, and got a tracking number from fed ex. The delivery was showing for Friday. Friday came and went, no tire. 7 days after ordering tire I got a call/text from "John" stating the tire I ordered was not in stock (it took a week to figure this out)?? He stated he would ship another brand (slightly more expensive) at no extra charge, and it would go out the next day. I approved. 6 days go by and and get on their online chat, and ask for an update. I get no response but a few minutes later I get an email saying they are now processing my order. Several more days, I ask for an update, I get a tracking number, no greetings, no apologies nothing. It's been about another week since I got the "update" and fed ex still has not received my tire to ship. They will not answer the phone, email, text or chat now. Imagine that! I have filed theft/fraud charges...so hopefully these people will get caught for scamming so many people! I was in a hurry when ordering my tire, and failed to check reviews...shame on me.

As the other reviews here say, this place is a scam. They don’t have any tires in a warehouse. They try to find some after you place an order. If they can find them, they might ship them. They will end up being old (hard rubber - little useful life remaining), the wrong size, or even used. They’ll give you a FedEx tracking number, which they generate, but that doesn’t mean they have your tires. When the tires don’t show up, they blame it on FedEx losing tires that FedEx never even had because OnlineTires never had them to give to FedEx. Don’t waste your time or money on this scam. Esch time I called to ask where my tires were, I got a different story.

I ordered 4 tires with Online Tires, they came uncovered, in a very bad shape, and obviously looked to be either in their store or in the production company for years and tossed around. I received 3 of them together, and the last one one week after. Installing them on my car looked a great mistake. So, I called the company and requested a return label, but they refused to do so, if I do not pay for the shipment myself, though their salesperson, Chris, told me on the phone when I ordered the tires with him that the return will be free if there would be any problems. The tires are still with me with no solution in sight. Do not buy anything from this company, and I regret not thinking about searching about the business integrity level of this company before ordering tires from them. Do not make my mistake.The OnlineTires.com has zero business integrity