OnlineNotary.usReviews of onlinenotary.us

Always a great experience for our customers!

I am so happy to have found this notary company! They have top-notch customer service, are very polite and informative, and are extremely prompt in getting back to you! I highly recommend them.

very patient, very kind, excellent experience.

I requested an apostilled document, they did not ask for any details and then failed to provide the service saying 'it's not legal'. After that they sent me a very rude and arrogant email. Not only I wasted time with them but this way of communication is just inappropriate.

Highly responsive and thorough. Any issues or questions were addressed extremely fast! This was my first time using an online notary and absolutely worth every penny! Thank you!

I used this service for a document that I needed to send to a foreign country. The customer service agent connected me with a notary in Minnesota, which is a state that doesn't recognize e-signatures for apostilled documents. This was never disclosed to me. I contacted the company, requested they provide me with a document from a state that does apostille documents, and their only response was to request that I pay for ANOTHER session. It would be one thing if this was a title company or a private company that isn't accepting their e-signatures, but the SECRETARY OF STATE's office in the state they are doing e-signatures isn't accepting their signatures. It makes you wonder why they work with notaries in states that don't accept these signatures. At the very minimum they should be notifying their customers of this. When you go for a service like this, you expect them to be knowledgeable. If there are issues like this, customers should be warned so we could determine if it makes sense to go forward with the service or not. I get that everyone makes mistakes, but I gave this company an opportunity to fix their error and their only response was to blame me for not knowing that in Minnesota the e-signatures they are selling are not valid for apostilles. I would recommend trying to find a different company before doing an online notary session, as this company makes no effort to ensure the product they are selling will actually be of use to the customer.

Really easy and very efficient. Customer Service was excellent too, many thanks to Erika.

I had a lot of technical issues along the way, and the 'real-time' customer service made the difference needed to get the document notarized! The diligent efforts of the notary and the customer service reps made the experience truly easy and I was confident, with their help, we will get the job done!