Ilaria B.
The notary was late and the process was cumbersome - Human assistance was stellar…
The notary was late and the process was cumbersome - it took 30 min while when we did this in the past it was quick and easy. The chat is not able to fulfill all tasks as a human would do, it would be great to connect to a human right away to prevent delays. This could have been done in 10 min if the human was on right away. The Human Agents that assisted me were phenomenal: patient, responsive, resourceful. George Poletes was invaluable in providing excellent human assistance to complete the payment that couldn't be done online by clicking on the link. My recommendation is that you get the automated process reviewed: there's no comparison between the excellence and resourcefulness of every human I interacted with and the subpar quality of every automated step!
Response from OnlineNotary.usMar 22, 2024
Hi Ilaria, you were not interacting with an automated process. You were chatting with a live human. Most of the time you cited was spent trying to resolve the issues with your credit card company, which was not allowing your payment to go through our third-party credit card processing company.