OnlineLiquor.com Reviews | Read Customer Reviews of onlineliquor.com

OnlineLiquor.com Reviews | Read Customer Reviews of onlineliquor.com

OnlineLiquor.com reviews

Showing 34 reviews with 1 star · Clear filters

Heather S.
Jan 11, 2026
Zero stars
Zero stars. Do not recommend. Customer service is severely lacking. Communication is with an unnamed person. No phone number to speak to someone. Although I put the address to ship my order when I checked out it reverted to my address & before I could change it the payment went through. I cannot ship it to the intended recipient due to shipping laws. They are refusing to reissue the order. 4 bottles of whiskey ordered and no satisfactory options to rectify the situation.
Response from OnlineLiquor.comJan 14, 2026
Hello Heather, Thank you for your review. Respectfully your order was shipped out within 48 hours and arrived safely to your home address which is what you entered during checkout. You made an error during checkout and entered the wrong address or your address was automatically applied by your computer settings. We appreciate your consideration for choosing our company for this order but we did our part. Thank you and have a great day.
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Big B.
Mar 26, 2025
Onlineliqour.com is the absolute worst
Onlineliqour.com is the absolute worst. It should called Scam.com because that is exactly what it is. I placed a order in Feburary 2025 and as of 25 March 2025 I still have not received my order or my refund. Next step is to get my lawyers involved i am so pissed it is unbelievable! Do not order from this company unless you want to lose your money!!
Response from OnlineLiquor.comJun 21, 2025
Hello, Thank you for your review. We are definitely not a scam company, we accept paypal and shop pay which offers free fraud protection. Please email [email protected] with your order # and we would love to look into your order and resolve any issues.
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Tom
Dec 29, 2024
Terrible experience
Terrible experience, glad I cancelled the order. They don’t provide a contact phone number that works - the number provided rings twice and goes to a generic voicemail. They tried to charge 10% on a cancelled order. Just for cancelling the order. Makes no sense. No listed policy on the site, no details provided. Customer support was super curt and did not provide any kind of cancellation phone number etc.
Response from OnlineLiquor.comJun 21, 2025
Hello Tom, We sincerely apologize for the confusion, our cancellation policy is listed on the footer of our website under refund policy. Here is the link below: https://onlineliquor.com/policies/refund-policy The cancellation fee goes toward our credit card merchant fees for processing and refunding a transaction. Thank you for your consideration.
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PATRICIA D.
Dec 21, 2024
Still don’t have the products and last…
Still don’t have the products and last 4 emails unanswered. Next step is credit card fraud dept.
Response from OnlineLiquor.comJun 21, 2025
Hello Patricia, Thank you for your review. Your order was delivered on January 2 at 3:30pm. Our shipping provider was experiencing delays in shipping times during the holidays, we sincerely apologize for the delay. We hope to make it up to you in the future.
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Mary Elizabeth B.
Dec 9, 2024
Do not order from this company
Do not order from this company. Never delivered my product, and fighting for my refund.
Response from OnlineLiquor.comJun 21, 2025
Hello, Thank you for your review. Your name is not in our system, please email us at [email protected] with your order #. Are you sure you placed an order from our company? If so, what name was the order under? Thank you.
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Jason E. B.
May 29, 2024
Do not purchase from this website
Do not purchase from this website. Its a whole scam, they take your order and never ship goods. Also they never respond to emails. All my fault should have did my research.
Response from OnlineLiquor.comJun 21, 2025
Hello, Thank you for your review. Your name is not in our system, please email us at [email protected] with your order #. Are you sure you placed an order from our company? If so, what name was the order under? Thank you for your time.
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Scott F.
May 12, 2024
I ordered a bottle of Blanton Bourbon…
I ordered a bottle of Blanton Bourbon and a gift card to be delivered in SC. Total cost $201.00. Product was not delivered and online liquor kept it. No refund. No customer service. No phone. This is a scam and ripoff company. Numerous unanswered emails requesting a refund. I filed a complaint with the BBB and next is the Attorney General Consumer fraud division.
Response from OnlineLiquor.comJun 21, 2025
Hello Scott, Thank you for your review. We are definitely not a scam company. Your order was shipped out on May 15, 2024, and was received by your gift recipient Luke. We confirmed a successful order delivery, please speak with Luke at your earliest convenience. We would really appreciate it if you could update this review, your item of a Blanton's original single barrel and greeting card was successfully delivered to Luke. Thank you for your time.
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Mark C.
Feb 14, 2024
Spent over 8k on clients and they screwed up the oders.
Sent xmas gifts to over 30 clients the beginning on Dec. 1. Orders delivered the day after Xmas, were returned and onlineliquor.com didn't notify me....I had to email them to get orders resent. 2. Only part of orders were delivered....I had to email several times to get then to correct this. 3. They didn't wrap or attach cards,which I paid for to half of the orders....so my clients had no idea who sent them. Very embarrassing to have to call clients to find out if they received thier order. Wouldn't spend another dime with them.
Response from OnlineLiquor.comJun 21, 2025
Hello Mark, Thank you for your review. Our packages require an adult signature so if the shipping provider makes three unsuccessful delivery attempts the packages are sent back to our company, we email the customer within 2 weeks of a returned order. Also we always gift wrap and include greeting cards in every order when it is purchased. We sincerely apologize for any issues with unsuccessful deliveries because of the required adult signature. Thank you for your time.
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