OnlineFabricStore.netReviews of onlinefabricstore.net

This company is the worst! Run by 20-somethings without a clue about customer service. I placed an order for outdoor foam on May 10th. The invoice and follow up emails said I should receive my order within a week. I patiently waited 3 weeks before I called to check. They were 'checking on it' on June 3. I called again on June 7, no manager would speak to me, but they said their supplier might be able to get it in by "monday" next. I called again, waiting patiently until June 18, at which time they told me they had actually CANCELLED my order! Not only is the customer service horrendous, the manager refuses to get on the telephone to resolve anything. And to make matters worse, this company exists literally "behind a wall" behind the cash registers at Osgood's Textile in West Springfield Massachusetts. But no one is allowed to speak to you personally, you must do all business online, or, disastrously in my case, by repeated and fruitless telephone calls. Finally - THEY ARE GROSSLY OVERPRICED!!!!! I was able to order the exact same materials for almost half the price online from another supplier, who tells me the order will be in by next Wednesday.

If there were a rating below one star, I would give it. I ordered black felt, a pretty basic fabric from them, around two months ago. They continually told me it’s on backorder — when they tell me anything. Multiple efforts to reach the company have been ignored.

Took awhile to receive our order. Fabrics were shoved tight into plastic envelope that arrived filthy. Envelope had a slit which exposed part of the fabric since it didn't have any protection. We contacted CS and got an i'll let shipping know. One of the fabrics had a manufacturing defect that was not apparent until after upholstering. We contacted them and were told it was customer's responsibility to check for "issues" within 30 days and before fabric was cut. A good company would not weasel out of selling defective merchandise in the first place by putting responsibility on the customer to do quality check for them. Shameless.

I ordered several items. They sent a confirmation but no tracking numbers. When a received the order more than half was missing. I emailed them and asked where the items were. I was told they were back ordered. This was well over a week after ordering. Emailed them back asking why there was no way for me to know if items were in stock or tracking information. A few days later i received an email stating one item was back ordered a month, Each day i receive another email with another item that is back ordered. Honestly one of the worst online stores i have used.

I unfortunately did not check these reviews before ordering. 3-4 days after ordering I hadn't heard anything, so I contacted their CS. I had an email chat with rep. who was very responsive and thorough who advised me they already shipped [by FedEx 2Day] what they had in stock, short 1 item. And, they had charged me appropriately for what had shipped, and they cordially cancelled the unshipped item which I easily sourced elsewhere. Only downside, shipping fee a little high but I am in west coast, and they did use Express service and I received very quick.

Ordered something and it was back ordered. It came back in stock and they told me it would ship out that day, but didn't. Called second time and was supposed to ship out that day. Customer service very pleasant and tried to be helpful. It did ship out day after and received it today. I revised my review to reflect this.

I ordered drapery fabric and lining material- both appeared to be available. They [eventually] emailed me to say that both fabrics were backordered- in separate emails up to 11 days after I had placed the order. When I cancelled the entire order- they immediately shipped the lining only and charged me $12 for shipping. They clearly have no idea of their inventory, which made ordering from them frustrating and inefficient- not what I want from an online store. I had a similar experience with them once before. Never again.

I shopped a few years ago from this online fabric store and had no problems. Fabrics came as described and shipping to Australia was reasonable. I tried to place an order a few weeks ago for 4 yards of fabric and the shipping calculator said I would pay $285 USD for shipping to Australia !!! The fabric only came to $34 USD ! I queried this with them and they said they checked their online shop shipping calculator and that this is what it would be!! This is daylight robbery! Anyone who does any international shipping from USA to Australia knows that the shipping cost is nothing like this for a fairly small parcel! I checked the USPS.com site myself! Not sure how they ship it but it shouldn't cost this much!