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OnlineFabricStore.net (onlinefabricstore.net) has 55 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Needlework & Knitting · S Egremont, Massachusetts
Excellent
Needlework & Knitting · Newburyport, Massachusetts
Great
Needlework & Knitting · Boston, Massachusetts
New
Needlework & Knitting · Trenton, Florida
Excellent
55 approved reviews, newest moderated first
Lizzy L.
I had to return one of the fabrics I ordered. They received it 3 days ago. Still waiting for the refund. Called and was told maybe mid of next week which means they will have received my returned fabric at least 8 days ago until I can see my refund. On top Arial was rude and hang up the phone on me, I guess because she didn't want to hear what I had to say. A very unsatisfied customer.
g H.
no returns. even when my order did not specify that the fabric, labeled as RK Classics, was 100% polyester and arrived stiff, coarse and totally unsuitable for quilting. i will block them from all access to my accounts so their rampant advertising does not get through. i advise others to do the same.
Barb
Customer service has been abysmal. I ordered two fabrics for a living room project. One came immediately. The second fabric has been in limbo for months. I get NO RESONSE from customer service. I can’t use the first fabric without the other. So I’m stuck with the expense of the first and after two months have no clue on the disposition of the companion fabric. I can’t reach a soul there. It’s really maddening. GET YOUR FABRIC SOMEPLACE ELSE. It would be less irritating to just throw your cash off a windy cliff!
Jessica N.
I ordered through the Online Fabric Store, only to be told twice the fabric is on back order. I cancelled the order but never was refunded my over $400 order. I made numerous calls, online chats and emails, and was told someone would contact me or someone was handling it, nobody ever contacted me. I contacted the Better Business Bureau, and they attempted contact and the company never responded. I finally did a credit card charge dispute through my credit card company, and they were able to get my reimbursement.
brian Q.
Horrendous customer service, incredible attitude from their phone reps. Took my order online, charged my card, then a day later cancelled it without warning. No apologies. When pressed for a reasonable explanation, they blamed their computers and eventually said "maybe you should just buy from another company...." So I did. never again...
Jessica Tesch N.
Never was notified that my order was on backorder for over a month. I then cancelled it. I have left numerous messages and customer service contacts regarding reimbursement because it has been almost 2 months and they haven't reimbursed me over $400. They've told me 3 times a supervisor will contact me and nobody has ever reached out to me. Poor customer service and terrible business to deal with.
DAVID
Awful. After waiting a week, I called and asked when it would ship- they said it was delayed for 2 weeks. I waited and then sent an email- no response. I called and they said it wasn't available. They were rude and quite obnoxious- never again. BTW they are only middlemen- they have no clue what might actually be available- I just chedked the site and the fabric they say doesn't exisit is still for sale on the site.
Courtney D.
Dang, I really should've checked the reviews before attempting to order fabric from this website. I ordered a couple of different colors of minky fabric for a project I was working on in the beginning August. The day the fabric was supposed to arrive they emailed me to say that it was on backorder and would arrive two weeks later than originally stated. I was fine with this, but again on the day it was supposed to arrive they emailed me again and pushed the date back another month. I was really starting to get annoyed at this point, and emailed them to ask if they had any other lengths of material available. They took a long time to get back to me but eventually told me they did not have ANY of those colors/type of fabric in stock. Why did they have it listed on their website if none of it is in stock?! I should've just cancelled my order, but I foolishly decided to just wait it out. Surely they would eventually be back in stock and ship my materials! No. They wouldn't. On the day they materials were supposed to ship (again), they emailed me to push back the restock date. At this point, the fabric I had ordered in August was set to be shipped out on October 25th. A few days later they emailed me again to say that they would not be restocking that kind of fabric and that they had canceled my order. I checked their website, and the same fabric I had ordered which they admitted that they had no intentions of restocking any time soon was still on the website, with nothing at all to let customers know its out of stock. Why did they not tell me in the FIRST email that they were unable to/had no intention of restocking instead of dragging it out for two months before finally admitting it? What the heck?! TLDR, very unprofessional and will drag things out for moths before canceling your order and admitting that they are out of stock. DO NOT ORDER FROM THEM!!! You are much better off ordering from a different online fabric website such as Big Z Fabric (They shipped the fabric I ordered from them within a week!)