onlinefabricstore.comReviews of onlinefabricstore.com

Partial order received, but backordered items still not available after five months. I asked if I could return what I had received and cancel the backorder and was told yes. When I asked to go ahead and initiate a return, I was told that I could not return the items I had received because it had been more than 30 days. I explained that the only reason I was returning was because they were unable to completely fill the order. That's when they stopped responding to me.

I received a duplicate charge for a fabric order. I was charged $122.96 on 10/8/2024 and submitted a screenshot of my account to OnlineFabricStore verifying my payment. Two items on this purchase, which I paid for at that time, were backordered. I received a second unauthorized charge of $38.67 on 11/1/2024. This was a duplicate charge. I contacted OnlineFabricStore many, many times, asking for a refund of the duplicate charge, $38.67. OnlineFabricStore repeatedly ignores my communications.

I placed an order on 5/25. Product page indicates fabric is in stock (and still does). Reached out to them on 6/14, was told the fabric was on backorder and that I should've received a backorder notification by email. I did not. Was told they expected the fabric on 6/28. Still waiting, I reached out to them on 7/4 by email; 4 days later I received a nearly identical email saying I should've received a backorder notification by email (I did not) and that they expect to receive it by 7/12. NOTHING in my order details on the website nor on the product page indicates the product is on backorder. Yet, they were happy to charge my card, make me wait over a month with zero communication and still no product for my money. Ended up calling to cancel my order. This is my first experience with OnlineFabricStore.com - it was not a good one.

Took awhile to receive our order. Fabrics were shoved tight into plastic envelope that arrived filthy. Envelope had a slit which exposed part of the fabric since it didn't have any protection. We contacted CS and got an i'll let shipping know. One of the fabrics had a manufacturing defect that was not apparent until after upholstering. We contacted them and were told it was customer's responsibility to check for "issues" within 30 days and before fabric was cut. A good company would not weasel out of selling defective merchandise in the first place by putting responsibility on the customer to do quality check for them. Shameless.