onlinefabricstore.comReviews of onlinefabricstore.com

I cannot remember the last time I made an order from this vendor where they didn't put a portion of my order on an indefinite backorder and eventually forced me to cancel the remainder of the order after waiting for months. They are an unreliable source of fabric due to being a complete failure at inventory management.

This is a joke of an online retailer. With the closing of Joann I have tried to find another source for 3" high density foam. Having ordered from them before and having to cancel the order because they couldn't fulfill it, I reluctantly decided to try them again. I ordered a big slab of foam on 8/29. By Sep 11, I had no tracking, no product and no communication. My dread of calling their "customer support" was well founded. The phone was answered by an unhelpful and surly operator who explained their policy was to notify you when it was back in stock. Totally ridiculous, leaving me to wonder when and if it is coming for who knows how long. I cancelled my second and last order from them. Not trusting them, I called my credit card to make sure the charge was cancelled. To their credit, the charge had not been made yet. I am done with onlinefabricstore.com .

I placed an international order with Online Fabric Store, paid an expensive shipping fee, and received the wrong color. I immediately sent photos and proof of their mistake. At first, they offered to either refund or send the correct product — I chose the replacement, expecting a professional resolution. That’s when the radio silence began. Days turned into weeks, every reply from them introduced a new excuse, delay, or limitation. My clear instructions were ignored, my follow-up messages unanswered, and what started as a simple error spiraled into a masterclass in how to alienate a paying customer. This order has not only wasted my money but also jeopardized my own client deadlines. Their conduct shows zero accountability and complete disregard for customer satisfaction. If you value your time, money, and sanity — stay away. There are countless fabric suppliers who do honor their word. This one is not among them.

Terrible, terrible service… I ordered from them because they advertised a faster delivery time for the very pricey velvet that I wanted within a month…. Over a thousand dollars, months later, I’m still waiting and they are not returning calls or emails. Trying to decide what action to take against them. I do not recommend this company.

I purchased 4 yards of a fabric I thought I could use. It did NOT match description, so I called, and was pleasedthat I could return it. Customer service person emailed me a return label, which I printed out and re-packaged the item, returned it, kept track of the tracking number, and noted that they had received it within a week's time. Well, that was back at the end of March! Meanwhile, I went back to this online store, and purchased a sample of another fabric, heavier, better suited to my purpose. NEVER received it. Or my refund! After a month, I called their customer service department again, asked about my refund AND my paid-for sample. They claimed to have 'processed' the refund and were 'awaiting an authorization' to do it 🤔 and were going to resend another sample because I never got the first one. About a week later, I decided to go ahead, with NO sample received yet, and order the fabric that I needed for the work I needed to do, in order to repair a director's chair covering for my 90-something parents, for their patio. A beloved item, which they trusted in me to repair, and myself, in turn trusting this untrustworthy shop, Fast forward to today, past the middle of June, just got the sample finally, last week! Still NO refund, NO new, paid for fabric order. Fool me once, shame on you; Fool me twice, shame on me.... STAY AWAY FROM THIS COMPANY!!! I believe they will tell you anything and DUPE you about everything! Now, I am out by nearly $75, plus I cannot complete my project for my very elderly parents. As a senior, also, and also on a fixed income, I find this store's lack of caring and irresponsibility particularly annoying and far worse than MY bad choice to buy from them three times. SHAME ON YOU!!! It may not be YOUR money or care, but I'm NOT a millionaire or a politician with inside trading links.

I ordered 9 yards of silk, 9 yards of lining fabric, and 1 yard of decorator fabric on 4/6/2025. I was charged $227.70 for all items, taxes and shipping. The items were shipped from different fulfillment houses, but I never received notice of shipping. I was charged the full $227.70 on 4/6. Then again, I was charged $159.47 on 4/15. I had to write them asking for status update on each of the second and third parts of the purchase. I just noticed that I was charged AGAIN on 5/3 for another $45.18, making my total charges $432.35 for a $227 purchase. I've contacted OnlindFabricStore numerous times inquiring about the charges and was told they were pending, that they would "drop away" after shipment. I've now finally received all three items but the charges have not dropped away. My call again today produced totally rude response and they told me to contact my bank. I would never buy from this company again, and I would not recommend anyone else to. I've twice sent copies of my credit card charges clearly showing the overcharges, spent inordinate amount of time trying to resolve, with only frustration.

Only received part of my order. I have been trying to get in touch with someone. I called twice 1 call I waited 45min, the other 20. I emailed tried to live chat but that just brings you to an email page. Do not buy from this site. I am going to cancel the credit card charge hopefully someone might reach out then.

Horrendous customer service, incredible attitude from their phone reps. Took my order, charged my card, then a day later cancelled it without warning. No apologies. When pressed for a reasonable explanation, they blamed their computer system then said "maybe you should just buy from another company...." So I did. never again...