Onlinecomponents.comReviews of onlinecomponents.com

As many other reviewers stated, this company has the worst customer service. They waited nearly a monlth to inform us that a long-lead-time item we had ordered "now" has a minimum order quantity (MOQ) that wasn't in place at the time of our order. No alternatives were offered other than to increase our order quantity or cancel the order. I can't believe a company with such a poor rating would just continue operating in such a manner. An ethical and well-run organization would have just ordered the MOQ from their supplier and kept the balance on hand at their site for future customers (including us). To top it off, their customer service rep was condescending and glib in her replies.

The true measure of a company is how they behave when something is not right. Online components.com failed. Our company ordered 200 pressure sensors from onlinecomponents.com in cut tape format. When the order was received there was not one piece of cut tape, but five pieces! This is not fit for purpose on our pick and place machine and when we advised the supplier, they simply said if you return them there will be a 15% restocking fee! We will not order from them in the future. Digi-Key have proven themselves to be a reliable and they will have our business.

Placed an large order and 10 weeks later they came back to tell us that the material had not been ordered and the price had been increased 50%. They apologized for the inconvenience! DON'T but anything from them that has a long lead time as they can't trusted to honor the ordered price.

The company is OK, they only take an astonishing lot of time to close the order and send the goods. It takes time to check the payment, it takes time to check the end-user statement ...Everything could be faster, in my opinion, the end-user statement is useless

Bad service, order in delay of months, customer service not giving service. I prepaid an order 5 months ago and after 4 months of delay, I'm still waiting to know the delivery date.

This company is a scam. I ordered 5 digital counters from them. They sent 1 and months later said they could no longer receive the product and cancelled my order. When I asked about returning the 1 they shipped me because I couldn’t use 1 without the other 4 they said it has been too long since placing the order to accept returns.

Very bad customer service and non responsible for their errors in orders.they want you pay 15% for returning beck their wrong items.maybe that's the reason why they do mistakes

Customer service was terrible. bought 650 switches. only sent me 560. Instead of resending me the missing switches they refunded me. meaning I then had to re-purchase the 90 switches and pay another UPS shipping fee of £50. the customer service rep was also awful. No communication. just automated responses.