Onlinecomponents.comReviews of onlinecomponents.com

Had the product we needed, fair price, I spent $1,800 with them for the materials then the job got cancelled and I requested to return the order and get a refund which they approved however they are charging a 15% "Admin Fee" for the return. I asked them if they would waive or reduce it to 5%, they emailed and said the 15% is in their return policy, so they are keeping $270 for a BS admin fee to put stuff back in stock and to top that, they aren't providing a return postage paid label. These guys are your typical online crooks, do not buy from them if there is any chance you will have to return the items because you get screwed in the end, twice!!!

NEVER USE THIS COMPANY. THEY ARE OFFERING THE CLSXE4A-1 ON THEIR WEBSITE FOR 3,420.40. AS OF WEDNESDAY LAST WEEK THEIR PRICE WAS 1755.77. ON FRIDAY THEY FALSELY CLAIMED HONEYWELL HAD A PRICE INCREASE WHILE THEY WERE SIMULTANEOUSLY OFFERING THE EXACT SAME ITEM ON THEIR EBAY LISTING FOR 1515.98. DISGRACEGUL AND UNETHICAL WILL NEVER USE THESE PEOPLE AGAIN.

We placed order online which shows in stock and still show the same quantity in stock as today. We called them because we did not receive invoice, and were told that delivery time is Jan 2026. Fortunately there are other reputable companies, their competitors.

returning a oil radiator, paid 32.95 shipping. returning it costs 45$ and 50 % restocking fee. they cannot pdf me a shipping label so said? website says 15 %. restocking fee. gave it to my cc company to review

As many other reviewers stated, this company has the worst customer service. They waited nearly a monlth to inform us that a long-lead-time item we had ordered "now" has a minimum order quantity (MOQ) that wasn't in place at the time of our order. No alternatives were offered other than to increase our order quantity or cancel the order. I can't believe a company with such a poor rating would just continue operating in such a manner. An ethical and well-run organization would have just ordered the MOQ from their supplier and kept the balance on hand at their site for future customers (including us). To top it off, their customer service rep was condescending and glib in her replies.

The true measure of a company is how they behave when something is not right. Online components.com failed. Our company ordered 200 pressure sensors from onlinecomponents.com in cut tape format. When the order was received there was not one piece of cut tape, but five pieces! This is not fit for purpose on our pick and place machine and when we advised the supplier, they simply said if you return them there will be a 15% restocking fee! We will not order from them in the future. Digi-Key have proven themselves to be a reliable and they will have our business.

Placed an large order and 10 weeks later they came back to tell us that the material had not been ordered and the price had been increased 50%. They apologized for the inconvenience! DON'T but anything from them that has a long lead time as they can't trusted to honor the ordered price.

Bad service, order in delay of months, customer service not giving service. I prepaid an order 5 months ago and after 4 months of delay, I'm still waiting to know the delivery date.