ONKRONReviews of onkron.us

The first order for the rolling TV/monitor stand showed up with the box completely destroyed, and interior packaging hanging out. We went ahead and shipped the item back and then waited for a NEW order to replace it. That new order also showed up with the box in terrible shape. We will be opening the box and attempting to put it together - we NEED it, but I'm thinking you guys need to seriously review your packaging for shipping considerations.

The problem that I have is in reference to shipping. I made two orders from this company. The first order was a a little over $400. The second order was also over $400, roughly the same quantity, in fact I may have even ordered less mounts the second time. However, for the second order there was a extra $250 shipping cost. Please help me understand this. I even used the wholesale account/business account for the second purchase and I'm totally confused about the extra $250 shipping cost. I feel like I have been scammed.

Thank you for the opportunity to provide feedback. Whilst your product appeared to be amazing on the instagram video, once received it was not what was respresented. Product quaility was not stable and did not seem secure to hold amd move the televison securely. I also find it offensive that it cost me 75.00 to return the item that is valued at 159.00. Your company should stand by the product represented on Instagram as a quality product and if a consumers perception is otherwise...the company should accept the return with charing the consumer to pay for shipping to return an inferior product. I will contues to shop off line at best buy. I pay for what i see amd not what i hope to get. Thank you,