Richard J.
Great Customer Service
5 stars for prompt customer service at resolving a manufacturing issue. Even on a Sunday. I know how hard it is running a business these days. Definitely will use OnFlooring for my next project. Thanks for your reply. I sent you via email the photos. There were two manufactured dates each with a different texture and a slightly different color. The service and ordering process was great. I ordered 7 stair nose pieces. 5 were from one lot and the other 2 were from a different lot. They don’t match. Totally different look and texture. I had no choice but to use.
Response from OnFlooringJun 9, 2024
Hi Richard, I'm sending you an email so you can provide some images. There should be no "lot differences" and it could be that 2 of the 7 got packed wrong at the warehouse. We will correct this for you.



