OnFlooringReviews of onflooring.com

Response from OnFlooringJul 7, 2021

Hello Mr Frazier, After a lengthy conversation with your daughter, we determined that you got confused between another website and ours. Our website cannot change a product upon checkout. We only sell one type of Forbo Marmoleum (the Click Cinch Lock). Your daughter also recommended that we coordinate the return with her, which we did. We sent her the return authorization instructions by email on Tue, Jun 29, 3:09 PM and are awaiting a response.

Response from OnFlooringOct 8, 2020

There is a temporary disruption in the supply chain for many brands of transition strips. The delays are a combination of Covid-19 related factory slowdowns and shortages of the ingredients used to manufacture the moldings. On top of it all, there is extremely high demand. Most major domestic molding manufacturers like Versatrim, Performance Accessories (Mohawk, Quick Step, Pergo) and others are experiencing delays and disruptions. We apologize for this delay. FEDEX tracking states your package is scheduled for delivery by 10/10

Response from OnFlooringJun 12, 2020

Hi Nancy, can replace that for you. Please contact us here: https://onflooring.com/contact

Response from OnFlooringApr 9, 2020

Ryan, You ordered on 3/12 and it was shipped 3/16 and the tracking was emailed to you. FEDEX reports a local delivery restriction. I recommend you give FEDEX a call to determine what your local delivery restriction is. See below: https://www.fedex.com/apps/fedextrack/?tracknumbers=1707-7120-9276 Scheduled delivery:Thursday 4/09/2020 by end of day DELIVERY EXCEPTION UKIAH, CA GET STATUS UPDATES Want to know when your package will arrive? See your estimated delivery time with FedEx Delivery Manager. Sign up or Log in FROM Henderson, NC US TO COVELO, CA US MANAGE DELIVERY Manage Delivery. Select to review possible delivery options, below. Clickable. Travel History Shipment Facts Wednesday , 4/08/202010:50 amUKIAH, CA Delivery exception Local delivery restriction, delivery not attempted Monday , 3/23/202011:35 amUKIAH, CA Delivery exception Local delivery restriction, delivery not attempted 8:11 amUKIAH, CA On FedEx vehicle for delivery 6:59 amUKIAH, CA At local FedEx facility 5:27 amUKIAH, CA In transit Sunday , 3/22/20206:45 amUKIAH, CA In transit Saturday , 3/21/20206:45 pmUKIAH, CA In transit 3:11 amSACRAMENTO, CA Departed FedEx location Friday , 3/20/20208:55 pmSACRAMENTO, CA Arrived at FedEx location 10:43 amALTA, CA In transit Thursday , 3/19/202011:24 pmNORTH SALT LAKE, UT Departed FedEx location 6:50 pmNORTH SALT LAKE, UT Arrived at FedEx location 7:18 amWILLIAMS, AZ In transit Wednesday , 3/18/20207:10 pmFLAGSTAFF, AZ In transit 9:04 amSHAMROCK, TX In transit Tuesday , 3/17/20209:01 pmMASON, TN In transit 9:49 amKERNERSVILLE, NC Departed FedEx location 2:55 amKERNERSVILLE, NC Arrived at FedEx location Monday , 3/16/202011:14 pmDURHAM, NC Left FedEx origin facility 8:42 pmDURHAM, NC Arrived at FedEx location 8:09 am Shipment information sent to FedEx 12:00 amDURHAM, NC Picked up

Response from OnFlooringOct 15, 2019

Patricia, your order was processed and shipped in a timely manner. In fact, according to the tracking, your shipment arrived in Indianapolis (your local freight depot) on 9/30/2019 - the 8th business day after you ordered - exactly as specified on our shipping info page: https://onflooring.com/shipping All pallet flooring deliveries require an appointment between the freight carrier and the receiver - for some reason, it appears it took 10 days for that appointment to occur between you and the freight carrier. We did not receive any communication from you regarding any issues of timeliness regarding your order. Out For Delivery On Local Delivery Truck 10/10/2019 09:00 AM Freight Unloaded Indianapolis, IN 09/30/2019 01:00 PM Trailer Arrived Indianapolis, IN 09/30/2019 10:35 AM Trailer Departed For Indianapolis, In Santa Fe Springs, CA 09/27/2019 09:05 PM Loaded On Trailer Santa Fe Springs, CA 09/27/2019 10:02 AM Scanned On Dock The Custom Companies 09/26/2019 11:05 AM Freight Unloaded Santa Fe Springs, CA 09/25/2019 01:45 AM Picked Up Fontana, CA 09/24/2019 07:07 PM Pickup Request Received Customer Care Center 09/23/2019 10:31 PM

Response from OnFlooringJun 19, 2019

Very inaccurate. You ordered a t-molding for inhaus flooring on 5/21/2019 and it shipped the same day. On 5/23, UPS reported to us that it was damaged. On 5/24/2019 , the replacement items was promptly shipped again. That is as fast as it gets. How that could be described as horrible service is beyond belief.

Response from OnFlooringMar 27, 2019

Jim, we are sorry for the back order. The Unifix Repair Tape is only available from one supplier and has been on backorder for a while. We talked to you on two separate occasions informing you of the backorder issue - encouraging you to cancel the order but you chose to wait it out. We never charged your credit card (we only do this once an order ships). We still have your back order in the queue. We will contact you to see if you still want it.

Response from OnFlooringDec 19, 2018

Leonid, you ordered 6 pieces of stair nosing and we shipped 6. UPS does not show any delivery exceptions and we have not received any correspondence from you. Perhaps this review is intended for the vendor that sold you the flooring? You may contact us at 888-427-2183 if you need to have an issue resolved.