Faissal F.
Updated to 3 Stars – Valuable Service When It Works, but Transparency Still Lacking
I first posted a 1‑star review because my experience with OneWayFly on 9 March 2025 was stressful and costly. The PDF confirmation I received could not be verified on the airline’s website, which led immigration officers to suspect I was carrying a fraudulent ticket. I ultimately had to purchase an expensive, last‑minute flight to continue my journey. After reading OneWayFly’s public reply—where they stated I am “not a verified customer” and requested my review be removed—I felt both surprised and somewhat offended. To demonstrate my good faith and openness to dialogue, I am raising my rating to 3 stars, acknowledging that: When the booking process works, OneWayFly can provide an affordable outbound‑ticket solution. Their support team did answer, although the documentation they first sent (a screenshot) was not sufficient at the airport. However, the issues I faced remain: Verification – A PDF alone is not always accepted by airlines or immigration in 2025. Clarity – Customers need clear, advance information on how to confirm their booking directly on the airline’s website. Customer Response – Publicly stating a customer is “unverified” without first reviewing the evidence can feel dismissive. I have submitted my bank‑statement screenshot and PDF ticket to Trustpilot to confirm my purchase. I hope OneWayFly improves transparency around booking verification so travelers can avoid the stress I experienced. Date of experience: 09 March 2025
Response from OneWayFly : Flight Reservation For VisaMar 12, 2025
Hi Faissal, Thank you for taking the time to update your review. We would like to clarify a few important points for transparency: - Your review was posted under a different name than the one used during your booking. Because Trustpilot does not display email addresses or booking references, we had no way to identify or verify your order at the time. - We immediately requested additional details through Trustpilot to investigate and assist, but received no reply until several months later (more than 3 months to be exact). - Once we were able to identify your order, we were happy to step in and assist — even though the request came after our standard 30-day support window. - Our service is clearly stated to be designed for visa applications. While tickets are valid, not all airlines allow public verification on their websites, which is outside of our control and disclosed on our site. We always aim to support our customers fast—but we can only help when contacted directly through the channels provided in the booking email or on support page. In any case, we're glad we were eventually able to resolve the matter. Best regards, OneWayFly Support Team