Response from OneWayFly : Flight Reservation For VisaJul 17, 2026
Hi Tonje,
Unfortunately, the itinerary you selected was unusual, and our system was unable to secure a flight reservation. As soon as you contacted us about the issue, we immediately processed a full refund for your order.
We hope to have the opportunity to serve you better next time.
Best regards,
The OnewayFly Team
TN
Tutku Ü.
Wrong arrival date, 32 USD wasted
I booked a one-way ticket from Istanbul to Geneva for 3 July 2026 and paid 32 USD for me and my partner. The confirmation email arrived right away, and that's when I saw the problem: the booking was an overnight flight through Dubai that doesn't arrive until 4 July, not the date I selected.
This caused a real problem. My hotel was booked from 3 July, and my documents say I arrive on the 3rd. Now my ticket says the 4th.
Speaking as a product designer: even if no same-day flight is available, the system should warn the user before booking a next-day arrival. Hiding that until after payment is a basic design failure.
I emailed support politely. Their answer? The date can't be changed. I'd have to rebook through a "special request" that, in their own words, is "not guaranteed." So my 32 USD was wasted.
I would not recommend this service to anyone who needs an accurate ticket. Save your money.
JU
Julien
Flight has no sense, definitely not reliable
Flight booked from Seoul to Vietnam, stop over in singapore when the destination is only 5 hours away from the departure point and flights are super cheap direct.
Nobody can believe you booked such flight
Response from OneWayFly : Flight Reservation For VisaJun 23, 2024
Hi Julien,
Please note that our booking system does not offer every flight or airline available worldwide. Although a route may be available when checking online, it might not be available in our system.
For the route you selected, what we sent you was the best option. Singapore is a major hub, and many flights in Southeast Asia transit through this country. However, if you are not satisfied, you are always welcome to reach out to our 24/7 support for an exchange. I’m sorry you didn’t take the time to send us at least one message to resolve this.
If you have any other questions we’re happy to help.
RC
Ramiro C.
Completely useless service
Completely useless service. I was asked for a return flight to my country of origin when departing to Europe and when I showed what the this company provided me with, it has no flight number, therefore I ended up having to buy a return flight that I’m not going to use.
I don’t recommend this service to anyone. Scam
Response from OneWayFly : Flight Reservation For VisaMar 4, 2024
Hi Ramiro,
We're sorry to hear about your experience. Our service provides flight reservations with a unique PNR code that can be verified on the airline's website. This is exactly what we sent you. All the informations were in the PDF we sent you, including the flight number you mentioned.
While we cannot speak to the specific interaction you had at the airport, the flight reservation provided was genuine and verifiable. However as stated on our website we do not provide e-tickets.
In any case, a full refund was issued for your order. Our customer support is available 24/7, so please do not hesitate to reach out in case of any issue with your order in the future.
We appreciate your understanding and hope to serve you better in the future.
Best regards
Onewayfly team
BW
Brandon W.
The Ticket Was Refused & No Refund Given
The flight ticket did not work. I needed an onward ticket to board a flight so I bought from One Way Fly. The airline I was flying with checked the ticket and said it was invalid. I had to buy another (real) expensive ticket very quickly to be able to board my flight. When I told them about this and asked for a refund, they refused. I had to do a chargeback. If this is a rare occurrence, why would they not just refund and move on? It seems it happens often based on other reviews online. Seems like a scam to me.
*** Edit - after contacting them 4 times they finally agreed to a refund. However, the service didn't work so I'm not editing my review. ***
*** Edir 2 - one way fly lied in their response. I sent 4 emails over 3 days before anyone replied and offered a refund. They replied to the 1st and the 4th email and only agreed to refund after I mentioned leaving a review. The ticket may have seemed valid to them on what they checked but if airlines or immigration don't accept their type of booking as a valid ticket then their service doesn't work as intended. *****
Response from OneWayFly : Flight Reservation For VisaMar 15, 2023
Dear Brandon,
Thank you for sharing your feedback. We are sorry to read that your experience didn’t match your expectations. We always strive to provide the best possible support to our customers, and we'd like to clarify a few points regarding your case.
Firstly, we would like to address the communication aspect. We have a record of one email received from you, to which we promptly responded. Regarding the other emails sent during the weekend, while our support team is available 24/7, your refund request required verification that could only be completed on Monday (our time zone) when the relevant department was back in the office. We apologize if this caused any inconvenience and are continually working to enhance our response time and processes.
Regarding the ticket issue, we have thoroughly checked your booking and can confirm that the ticket we provided was indeed valid. We even sent you a copy of the ticket directly from the airline's website as proof of its authenticity. While we cannot speak to the specific interaction you had with the airline staff, we assure you that the ticket provided was genuine.
We understand that you have since received a refund, which we agreed to in our second and last email after carefully reviewing your case.
We hope to have the opportunity to serve you again in the future and show you the high-quality service that our company is known for. Thank you for your understanding and your feedback.
Best,
OneWayFly team
SO
Shambhala O.
Didn't work at all...,I bought an…
Didn't work at all...,I bought an onward ticket to Thailand, but when I arrive to check in desk, they where not able to find the ticket number..,so I had to buy a very expensive ticket at the moment or I would not be able to board the flight they said.
I'd contact customer service twice in a week but I don't have any answer...,so I completely not recommend this company for your onward tickets
Response from OneWayFly : Flight Reservation For VisaMar 17, 2021
Hello Shambhala,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.
We deliver flight reservations for visa applications. Our flight reservations come with a PNR under your name that can be checked on the airline's website and this exactly what we provided you.
The fact that the immigration didn't accept your reservation is unfortunately not in our power.
Regarding the non-reply from our customer service, it was an uncommon instance and we’ll do better in the future. However, I believe that someone from our team tried to reach you a few times and you never replied to their email. Please feel free to get back to us. We would love to make things right.