Mary
Being able to process all of my banking…
Being able to process all of my banking online.
Response from OneUnited BankApr 4, 2023
Thank you for your review regarding your customer experience with OneUnited Bank!

OneUnited Bank is America’s largest Black-owned FDIC-insured bank. The bank is nationally noted for its use of state-of-the-art technology to create unique financial products that serve the needs of low-to-moderate income communities and historically underserved minority populations.At OneUnited, banking isn’t just a service, but a technology-driven, personalized experience to help you make informed financial decisions.Join the future of finance!The Financial Brand and American Banker featured OneUnited Bank for its innovative use of artificial intelligence and data aggregation technology to boost financial literacy, offer payday loan alternatives, improve users' financial health, and bridge nationwide economic and opportunity gaps. OneUnited Bank's national achievements have also recently been published in several publications, including Cheddar TV from the New York Stock Exchange (twice), CNN, Forbes, Fortune Magazine, CNBC’s “Squawk on the Street”, and Bloomberg.CNBC recently produced a documentary showcasing OneUnited Bank’s impact on historically underrepresented minority populations. The full episode can be viewed here.OneUnited Bank is certified by the U.S. Department of Treasury as a Community Development Financial Institution (CDFI).. This past year, we received the U.S. Department of Treasury's Bank Enterprise Award for Community Development and have been honored on eleven previous occasions.OneUnited Bank recently received the prestigious, first-annual Talent Maximization Award for Community Financial Literacy Innovation at the Investment Diversity Advisory Council (iDAC) Global Finance Summit 2024. This award recognizes OneUnited's pioneering use of technology to empower individuals from low-to-moderate income communities and historically underserved minority populations to make better financial decisions.For more than 50 years we’ve been focused on fostering better financial wellness for the communities we serve. This clarity of vision and mission is re
OneUnited Bank (oneunited.com) has 706 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Mary
Being able to process all of my banking online.
Response from OneUnited BankApr 4, 2023
Thank you for your review regarding your customer experience with OneUnited Bank!
Helen S.
The care and concern that was used to fix my situation
Response from OneUnited BankApr 4, 2023
Thank you for your review regarding your customer experience with OneUnited Bank!
Veronica B.
Absolutely topnotch services and excellent technology security. I been with One United Bank for over 8 years and they have not missed a beat. This bank makes you feel like you are the only one that matters. One United Bank takes cares of you. Dr. Veronica M. Brooks
Response from OneUnited BankApr 4, 2023
Thank you for your review regarding your customer experience with OneUnited Bank!
Paul B.
I am overjoyed with the services I am getting. I have no complaints at all.
Response from OneUnited BankApr 4, 2023
Thank you for your review regarding your customer experience with OneUnited Bank!
Erica S.
Wonderful..
Response from OneUnited BankApr 4, 2023
Thank you for your review regarding your customer experience with OneUnited Bank!
Loretta A H.
I like that the customer service Rep was kind polite and respectful even tho I insisted to speak with the Supervisors I dislike that I was not given a contact number or name of a Manager or Supervisor to solve my issue that day. I dislike that I was transferred to a number that was supposed to be the supervisor and no one picked up my call the phone hung up in my face, therefore, I could not leave a message and did not get a call back in my reasonable time.
Response from OneUnited BankApr 4, 2023
Thank you for this feedback. It appears from your comments that you were placed on hold and were unable to speak with a manager. We regret you had this unsatisfactory experience with us. Due to this response being public, we do not want to provide confidential information on your specific situation. Please call us at 877-663-8648 Monday through Friday from 9 AM to 8 PM ET to discuss your account. You can also visit our Contact Us page for assistance. Thanks again for your valuable feedback. We look forward to serving you.
Carol T.
Consistency beautiful reminder Every detail that I was looking for is available I will make sure my whole organization in enrollment in this Black owned Bank I am very proud to be a member..
Response from OneUnited BankApr 4, 2023
Thank you for your review regarding your customer experience with OneUnited Bank!
JOHN R T.
I can't pay my bill on time because of the system please and dealing with a third party to pay is not working for me the young lady help me how to get with my bank and set up an easier way to pay my monthly bill
Response from OneUnited BankApr 4, 2023
Thank you for your feedback. We regret that you were not satisfied with our service. We appreciate all feedback to identify ways to improve. We will reach out to you to learn more about your experience. Thanks again for your feedback.