OneUnited BankReviews of oneunited.com

THE WORST BANK EVER TO EXIST!! I will gladly take my money back to a non-black owned bank once my issue is fully resolved. I absolutely HATE this bank and will be reporting them to every agency possible. I deposited a check 5/30 before 4pm CST. I check my bank statement and it shows a 4 day hold on the check which is standard for the amount that the check is. I get an email on 5/31 saying now that my funds will not be available until 6/8. I called to find out why the funds have been delayed and I am notified it is because the account has been overdrawn, however the check deposited more than covers the overdraft amount, several times over. This has to be the most manipulative tactic I have ever seen, hold my funds hoping I spend money anyway (the card does not automatically decline when you don't have funds, you have to request that feature) so you can continue to charge me fees and take from the pending deposit until I have nothing in the account. I have expenses that depended on that check being deposited timely. Its unfortunate that this bank preys and takes advantage more than someone that does not look like me ever has. Every employee I speak with on any given day is indifferent and is present solely for a check. This is not the first time this bank has left me high and dry. Three months prior to this issue I lost my card. I called the bank to issue a new one and for some reason the representative cut off both mine and my partner's card and reissued both at the same time. We literally had no way to access our money for 10 days! Save yourself the headache. This bank is predatory!!!

Getting ripped off by Caucasian- owned banks is somehow less insulting and sadly a more comfortable experience. I had a duplicate transaction happen from an outside bank, through no fault of my own, but was not allowed access to my account statement "because my account was overdrawn". Not only did they refuse to email me a statement but I was blocked from online banking as well. They allowed bank fees for multiple retried payments that I had no idea had even been returned. "Customer service" advises you to use self help options, namely the terribly worthless app that is down more than functional. Even the website was "down" during the time I needed access to my account the most. Also I read that this institution is owned by celebrities so the rip-off tactics make more sense. Worst "bank" I have ever used. The only thing united about it is the effort to hit you with those outrageous $37 fees while keeping you in the dark about the status of your account.

A great bunch of people at OUB. Please be patient with the customer service people. They will make sure any reasonable problem is resolved to your satisfaction. Just be cool.

They handled all my needs with care and quickly assisted me in resolving my issues with my bank account. They provided me ultimate reassurance and satisfied security.

I like the way they protect my account and have early pay.

I got 2 or 3 messages about a transaction. The contact numbers weren’t saved on my phone, so I called the number on my debit card. I never had to call the fraud team before. The rep who got my call, connected me to the fraud team. I’m very glad that OneUnited tried to reach me, to confirm the transaction. My free trial was expiring and I would have been upset about this amount popping up on statement.

Great customer service. I gave incorrect address for debit card and it was retuned. I needed to call bank to reorder. I was busy and hadn't found time. Lo and behold the bank called me and asked me about it and we ordered new card. They saved me the time and energy of calling them by calling me first. I really appreciated that. The customer service was awesome and the call was quick. I highly recommend doing banking with One United.

The experience was good but I have one question it says if you open up the right deposit online you will receive up to $250 back into your account I have not received any rewards back into my account I would like to know how long does it take