OneUnited Bank Reviews | Read Customer Reviews of oneunited.com

OneUnited Bank Reviews | Read Customer Reviews of oneunited.com

OneUnited Bank reviews

706 approved reviews, newest moderated first

🤷🏽‍♀️🤦🏽‍♀️
Jun 27, 2024
It is with great disheartening sadness…
It is with great disheartening sadness that I am closing my accounts. I opened my account 5/18/24 with great excitement finally banking with a black institution. I move a portion of my direct deposit to my account, with the hopes of moving all of my banking needs to this one bank. Unfortunately, from the moment I started the accounts, there's been issues, poor customer service, features not being available, and overall a bad experience. It’s with great sadness that today I have chosen to start the process of closing my accounts. This comes after a few conversations with reps about the features of my account not working, requesting 12 for auto save feature to start, being told MGR with reach out and Management not responding to me for 13 days. CS reps were all short and inexperienced/ knowledgeable. (Except the rep I talked to today). My hope is in a couple of years. I will try again and their systems will be updated. The customer service will be better and I will have a better experience. Until then, I wish everyone try it for yourself, as my experience is mine and you may have a different one.
Response from OneUnited BankJul 10, 2024
Thank you for sharing your feedback. We sincerely regret that you are not satisfied with our customer service. We take all customer feedback seriously and are committed to providing a positive banking experience for everyone. We strive to offer excellent service and ensure our systems are reliable and user-friendly. To open a new account with OneUnited Bank in the future please visit https://www.oneunited.com/
Report
Marilyn D.
Jun 21, 2024
The staff member was so very present…
The staff member was so very present and knowledgeable. I appreciate good guest service
Response from OneUnited BankJun 21, 2024
We are thrilled to hear our team’s customer service met your expectations. Please consider participating in our Advocate Referral Rewards Program to earn cash for qualified referrals. For more information, please visit https://community.oneunited.com/advocate/s/article/How-do-I-access-my-online-Advocate-Referral-Code We appreciate your support and look forward to continuing our partnership.
Report
Howard
Jun 20, 2024
Very understanding
Everything on the website was easy to understand, I'm happy to join the One United Bank family, as a new customer in Virginia I look forward to the many things, the bank will offer in the future.
Response from OneUnited BankJun 20, 2024
Thank you for your 5-star review. OneUnited Bank aims to empower our customers through our digital banking solutions with popular services and features that allow you to receive AI-driven insights tailored to your financial needs, leverage the Money Management tool, get your direct deposit up to 2 days early, enjoy the convenience of a digital card, and access to the largest surcharge-free ATM network in the country. We encourage you to share your experience with your friends and family. For more information on how you can earn cash for qualified referrals, please visit https://community.oneunited.com/advocate/s/article/How-do-I-access-my-online-Advocate-Referral-Code Your feedback reaffirms our commitment to delivering innovative banking solutions.
Report
Ken O.
Jun 19, 2024
I love the customer service and the…
I love the customer service and the attentiveness. Will be investing more resources soon.
Response from OneUnited BankJun 20, 2024
Your positive feedback reaffirms our commitment to providing excellent customer service. Please consider participating in our Advocate Referral Rewards Program to earn cash for qualified referrals. For more information, please visit https://community.oneunited.com/advocate/s/article/How-do-I-access-my-online-Advocate-Referral-Code We greatly appreciate your support.
Report
Hulin B.
Jun 18, 2024
OUB is trustworthy
OUB is trustworthy, honest and dependable
Response from OneUnited BankJun 20, 2024
Thank you for this positive feedback. We encourage you to take full advantage of our Advocate Referral Program to earn cash for qualified referrals. For more information, please visit https://community.oneunited.com/advocate/s/article/How-do-I-access-my-online-Advocate-Referral-Code We appreciate your trust and support.
Report
R.A
Jun 18, 2024
Customer Service Gets It Right
Anytime that I called Customer Service, the call was always to the point and executed well. Thank you to the One United Customer Service Team.
Response from OneUnited BankJun 18, 2024
Thank you for this positive feedback. We encourage you to take full advantage of our Advocate Referral Program to earn cash for qualified referrals. For more information, please visit https://community.oneunited.com/advocate/s/article/How-do-I-access-my-online-Advocate-Referral-Code We appreciate your trust and support.
Report
L G.
Jun 13, 2024
Options
The representative that assisted me was very professional and patient. She patiently explained to me my options to make a deposit into my account from another person in another state. I was impressed with the time she took to help me in this situation. I tried to figure it out myself, but all I had to do was ask, and she so graciously explained to me all my options.
Response from OneUnited BankJun 18, 2024
We greatly appreciate your positive feedback about the customer service you received from OneUnited Bank. We are committed to providing our customers with the tools, resources, and support they need to achieve their financial goals. Please consider participating in our Advocate Referral Rewards Program to earn cash for qualified referrals. For more information, please visit https://community.oneunited.com/advocate/s/article/How-do-I-access-my-online-Advocate-Referral-Code Thank you for choosing OneUnited Bank.
Report
Marie B.
Jun 11, 2024
I am glad to be a member of this bank.
I am glad to be a member of this bank.
Response from OneUnited BankJun 18, 2024
Thank you for your 5-star review! Please consider participating in our Advocate Referral Rewards Program to earn cash for qualified referrals. For more information, please visit https://community.oneunited.com/advocate/s/article/How-do-I-access-my-online-Advocate-Referral-Code We appreciate your support and look forward to continuing our partnership.
Report