Jarred O.
Great service
Understating Rep
Response from OneUnited BankAug 19, 2024
Thank you for your positive review! We're so glad to hear that you had a great experience with our representative.

OneUnited Bank is America’s largest Black-owned FDIC-insured bank. The bank is nationally noted for its use of state-of-the-art technology to create unique financial products that serve the needs of low-to-moderate income communities and historically underserved minority populations.At OneUnited, banking isn’t just a service, but a technology-driven, personalized experience to help you make informed financial decisions.Join the future of finance!The Financial Brand and American Banker featured OneUnited Bank for its innovative use of artificial intelligence and data aggregation technology to boost financial literacy, offer payday loan alternatives, improve users' financial health, and bridge nationwide economic and opportunity gaps. OneUnited Bank's national achievements have also recently been published in several publications, including Cheddar TV from the New York Stock Exchange (twice), CNN, Forbes, Fortune Magazine, CNBC’s “Squawk on the Street”, and Bloomberg.CNBC recently produced a documentary showcasing OneUnited Bank’s impact on historically underrepresented minority populations. The full episode can be viewed here.OneUnited Bank is certified by the U.S. Department of Treasury as a Community Development Financial Institution (CDFI).. This past year, we received the U.S. Department of Treasury's Bank Enterprise Award for Community Development and have been honored on eleven previous occasions.OneUnited Bank recently received the prestigious, first-annual Talent Maximization Award for Community Financial Literacy Innovation at the Investment Diversity Advisory Council (iDAC) Global Finance Summit 2024. This award recognizes OneUnited's pioneering use of technology to empower individuals from low-to-moderate income communities and historically underserved minority populations to make better financial decisions.For more than 50 years we’ve been focused on fostering better financial wellness for the communities we serve. This clarity of vision and mission is re
OneUnited Bank (oneunited.com) has 706 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Jarred O.
Understating Rep
Response from OneUnited BankAug 19, 2024
Thank you for your positive review! We're so glad to hear that you had a great experience with our representative.
Anna E.
The representative was extremely patient, kind and understanding-especially since I just had a death in.my family and I needed to adjust my limit for traveling. She really put me at ease.
Response from OneUnited BankAug 14, 2024
Thank you so much for your kind words! We are so glad to hear that our representative was able to provide you with the support and understanding you needed during this difficult time. We strive to offer compassionate and helpful service to all our customers!
Tony
Excellent bank! I quit using Wells Fargo for one united, when I say they are EXCELLENT, you would literally have to experience it for yourself. Their employees are so friendly kind patient and they LISTEN very well! No language barriers at ALL!!! I'm trusting MY millions to them!! Anytime I encounter a great product or great service, I leave THIS caliber of review because too often the people at the MAIN CHAIN banks don't care in general about US...One United DOES!!! I'm a customer for LIFE!!
Response from OneUnited BankAug 13, 2024
Thank you so much for this incredible review! It warms our hearts to know that you've chosen us as your primary banking institution. We strive to create a welcoming and inclusive environment where everyone feels valued and heard, regardless of their background. We look forward to serving you for many years to come!
Louis E.
I got direct deposit and my check still is not clearing 2 days before I see it in the account but you're not posting the only day it hits. So I'm very disappointed in your service it been a month and no changes has happened as of yet
Response from OneUnited BankAug 14, 2024
We’re glad one of our team members was able to connect with you to address your concerns regarding Early Pay. Thank you for choosing OneUnited Bank.
L'Tanya N.
Customer service is awesome. Staff is very efficient, knowledgeable, professional and reliable.
Response from OneUnited BankAug 8, 2024
We're thrilled to hear you had a positive experience with our team. We strive to provide excellent customer service, and we're proud of our staff's efficiency, knowledge, professionalism, and reliability. We're always working to improve, and your feedback is valuable to us. Thank you for choosing OneUnited Bank!
Charles G.
DEAR, ONE UNITED BANK IN ALL AREAS IT HAVE BEEN NOT HARD BUT GOOD TO KNOW FRESH AIR, ANYWHERE OUTSIDE & NORMAL LIFE. I HAVE BEEN THROUGH SOME UP IN DOWN WITH HARD WORK AND ED TANNING! WE KNOW THE TRUE WE ALL HAVE AT LEAST AIR, BUT A CLAIM OF ONE FRESH AIR TO START TO KNOW ONE UNITED BANK AND EMPLOYER CUSMUSTER SERVICES BANKING NEED FOR THE RIGHT approach banking area satisfactions! TIME NOW-9:13PM EASTERN TIME
Response from OneUnited BankAug 13, 2024
Thank you for choosing OneUnited Bank. We appreciate your business and look forward to serving you for many years to come.
Ishmael H.
Awesome customer service and provided a great experience 🥳😊🎉
Response from OneUnited BankAug 5, 2024
We're so happy to hear you had an awesome experience with our team! Our goal is to make banking simple and enjoyable for our customers.
Roger L.
Easy sign up process the app works great looking forward to using all of the features
Response from OneUnited BankAug 5, 2024
We're thrilled to hear that you found the sign-up process easy! We're always working to improve our features and services, so we're excited to hear you're looking forward to using them. We appreciate your feedback and look forward to serving you well!