OneUnited BankReviews of oneunited.com

Great experience

Every agent that I have ever spoken with at OneUnited Bank, has been very knowledgeable, supportive, and friendly. Not only does that kind of telephone etiquette present positive vibes… it makes the customer happy with their selection of OneUnited as their financial institution.Great Banking Experience

This was one of the worst banking experiences I had. Everything Masta says to do, these criminals do. I bought an unsecured credit card called Unity Visa Card from these criminals. I added money before spending and they refused to acknowledge the extra money I put on the card to extend the credit. They came up with all kinds of deceit, why not to put my money to increase my credit limit. They created incomprehensible transaction reports to try to hide the extra money I put on the card to extend the credit. One agent said and they advertise, that the money you put on the card, dollar for dollar increases the credit limit. It's a lie. I would not recommend anyone to this bank. The legal abuse and fraud is a disgrace to ALL people, especially it being an alleged Black Bank. It felt like banking with the KKK. This is a revenge for hire, whatever Massa say do, we do, entity specializing in bank deregulation and exclusionary criminal practices. I tried for months to get them to respect consumer protection laws and nothing changed. They are an embarassment to the black race, specializing in the use of law in a manner not authorized. I closed the account and would not recommend a dog here.

Thanks For Your Speedy Service And Understanding 👌!!

Withdrawal capability was disabled abruptly without adequate clarification.

This Bank takes pride in saying they’re the biggest Black own bank in the United States, but at the same time, they have high fees, and now the fee for maintenance for the savings account is $10.00; it used to be $5.00 a month. Their overdraft fee policies need to be investigated by federal and state regulators, not just the BBB. The overdraft fee is $37.00 no matter what, and the only solution they have is to keep your account in a private balance. I have to admit that my checking account is very negative, so they charge me around $400.00 a year in overdraft fees. This is what got me one day, a company I did business with made a mistake and changed $7.00, my account, the bank charged me $37.00 because my account was in a negative balance. However, the company corrected the mistake and credited my account back $7.00, but this is the sad part: OneUnited Bank still made me pay the overdraft fee even though the $7.00 was in my checking account. I know, for a fact, that in the future, this bank will have issues with big regulators in their tactics with overdraft fees. OneUnited Bank's dispute department is horrible. They often don’t get back to you, never respond to you, and don’t give you credit to your account, no matter the situation or amount. Sometimes their customer service representatives are rude and have bad information, but they record all conversations, so it’s easy to report. They do have good managers who try to help with issues.

The customer service is always above the expectations, and I'm so happy that I bank here. I'm always telling a friend about One United Bank. It's Awesome 💯

Called in for assistance about receiving help with my account. Representative was very helpful, polite and respectful. I do recommend OneUnited Bank