OneUnited BankReviews of oneunited.com

Response from OneUnited BankJan 7, 2026

Thank you for your positive feedback!

Response from OneUnited BankFeb 12, 2026

Thank you for sharing your feedback. We are pleased that our team was able to connect with you to discuss your UNITY Visa secured credit card and address your concerns. For your convenience, here are all the available ways to make a payment on your account: Mail: Send a check or money order to the address below. Please include your card account number on the check to ensure immediate and accurate processing. UNITY Visa P.O. Box 4521 Carroll Stream, IL 60197-4521 Bank Bill Pay: You may use your current financial institution’s online bill pay service to schedule an electronic payment. At OneUnited Bank, we are committed to providing you with the best service possible. If you have any further questions, please don't hesitate to reach out.

Response from OneUnited BankDec 31, 2025

We're happy to hear that you had a great banking experience! We appreciate you highlighting our reliable and easy-to-understand service.

Response from OneUnited BankDec 31, 2025

Thank you for your feedback. We would like to clarify It takes 7 to 10 business days to receive your debit card. All customers can access their digital card with in 24 hours of their new card order. There also multiple free ways for customers to move money in and out their account. Such as our surcharge free atms, funds transfer, and money moves for non instant deposits.

Response from OneUnited BankDec 31, 2025

We're glad you feel confident about the service you received! Thank you for your positive feedback.

Response from OneUnited BankDec 31, 2025

Thank you for sharing your positive experience with our banking services!

Response from OneUnited BankDec 12, 2025

Thank you for feedback it is truly appreciated.

Response from OneUnited BankDec 12, 2025

We appreciate your feedback regarding the overdraft service and understand your concern about being charged unexpected fees. The Overdraft Privilege service strives to pay checks and automatic bill payments when funds are not available. For consumers, this service is only extended to ATM and everyday debit card transactions if you explicitly provide consent (opt-in). If you were charged a fee, it was likely an Insufficient Funds Charge or Uncollected Funds Charge. You have the option to Opt Out of Overdraft Privilege (our standard overdraft service) at any time. To opt out, you can call us at 877-663-8648. Opting out means all items presented against insufficient funds will be returned unpaid, which will result in an Insufficient Funds Charge. Please review the Deposit Account Agreement and Disclosure for more information. https://www.oneunited.com/core/content/uploads/2025/09/Deposit-Account-Agreement-Disclosure.pdf