OneSimCardReviews of onesimcard.com

the quality of calls is simply horrible. It's a waste of money and time.

I had lost my SIM card and ordered a replacement but did it not work. I had used this company before all over Europe two years ago with no glitches. After the second call to customer service the problem was sorted just a setting on my phone! I was trying it locally but unware to me no carrier had 2G service in my area any longer! The reps were more than helpful and very patient with me as I am no phone tekie for sure. Great customer service, good reception of SIM. I will be traveling back to Europe and now have a reliable phone Ya Hoo!!

I travel internationally a lot, primarily for business, but also for vacations. It's vitally important that I always know that I can be reached, or reach out if I need to. I have a standard phone that is fine most of the time. The operational word there is "most." I've been in some dicey situations where my phone -- for whatever reason, often because of a lack of an agreement between my home carrier and the local carrier -- didn't work. That's never happened to me with my backup phone which has a OneSimCard SIM chip. It's incredibly reasonable in price, and has been totally reliable for me over the years. The other thing that I want to pass along is that their customer service is also deserving of 5 stars (maybe 6 stars, really.) Whenever I've contacted them, no matter what time of day or night, where I'm calling from or what the problem, they've always been great. They take the time to understand my issue, and stay with me until they can resolve it. An example: on one trip, my backup phone with the OneSimCard chip got accidently run over by a car. End of phone. But I pulled out the SIM chip, bought an inexpensive 4-band GSM phone from a nearby shop, and was back in business. They even traded the new but uncharged battery for the slightly older but fully charged one in their demonstrator phone. We both came out ahead. So bottom line, I haven't found a better way to have reliable and cost-effective global communications than OneSimCard, and I recommend them to you for your consideration.

I am a nervous traveler to start. Keeping in touch with home when I travel is very important to me. OneSimCard and their customer service rep Chris was more than helpful, and very knowledgeable of this product. The help Chris provided for this novice traveler was outstanding. OneSimCard customer service for me is 5 stars plus.

My main contact in dealing with my problem was Yury L. I am specifically completing this survey to commend Yury for the wonderful job he did. I have never in any other circumstance had as commendable service from a computer-based tech support function as I had with Yury. I told him, and hopefully now telling his supervisors, that in my experience he epitomizes what tech support should be. He was consistently timely with recommendations, always courteous, and constant with follow up to see if actions had resolved problems. The computer world of problem solving would be a much better place if all tech support staff were like Yury. Thanks again, Yury!!

I have used this service for several years now when traveling the globe. I find it very effective, reasonably priced and great service when I have a problem. It is easy to recharge online and my unused balance remains until I use it again. Great product!

They eliminate your account balance unless you recharge periodically. When I tried most recently, they rejected every credit card and my verified Paypal account, making it impossible to recharge. Then they basically said too bad, use your balance before it expires tomorrow. As far as I am concerned, they have become low-level scam artists. I should add that I had their service for several years before they started playing these games, maybe new management now, but in any case BEWARE. Giving these people credit card data is certainly inadvisable.

Don’t bother with this item to talk on the phone...texting was ok