Andrea M.
Excellent
Excellent, patient, friendly service
Response from One Reverse Mortgage, LLCApr 1, 2019
Thank you very much for your review! We're always happy to help!
When choosing a lender, it’s important to work with the best! Founded in 2001, our company has grown to become the largest retail reverse mortgage lender in America*.It’s also important to work with a lender that has credentials. One Reverse Mortgage is approved by the U.S. Department of Housing and Urban Development (HUD) and our loan program is insured by the Federal Housing Administration (FHA). Companies approved by both the FHA and HUD must follow strict guidelines that help protect consumers.We also have an A+ rating with the Better Business Bureau and are a member of the National Reverse Mortgage Lenders Association (NRMLA).BlogAbout UsWhere We LendContact Us
One Reverse Mortgage, LLC (onereversemortgage.com) has 614 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent

Investments & Wealth · Seal Beach, California
Excellent

Investments & Wealth · New York, New York
Excellent

Investments & Wealth · Conyers, Georgia
Excellent
614 approved reviews, newest moderated first
Andrea M.
Excellent, patient, friendly service
Response from One Reverse Mortgage, LLCApr 1, 2019
Thank you very much for your review! We're always happy to help!
Susan T.
This company is awesome! Austin Yost, Eric Bitanga are true assets to your company! If you need a reverse mortgage these are the guys you need on your side! Truly blessed that they picked up my phone call at the very beginning!
Response from One Reverse Mortgage, LLCMar 28, 2019
Thank you very much for your review! Austin and Eric are both great and we're glad that our company was able to serve you. Thanks again!
Dottie And Robert S.
I had no idea how this worked when i became interested in a reverse mortgage. I checked with 2 services in the beginning and didnt really understand them even after their information. I called One Reverse Mortgage and talked to a very knowledgeable lady named Delilah. She explained everything about the reverse mortgage from beginning to end. I knew then, that we had finally found the right fit. I talked to Delilah several times a day until I became comfortable with the scenario. She sent me so much information that it was very easy to follow when we talked. My husband and I, both recommend One Reverse Mortgage if you want a well qualified company to work with.
Response from One Reverse Mortgage, LLCMar 29, 2019
Thank you for your review! Delilah is a wonderful resource for any question about the reverse mortgage. Thanks again for your great review!
Debra H.
Mary Vellmure Was outstanding! She was so helpful, professional, and worked so hard to help us get this loan. I’m so thankful to her and your company.
Response from One Reverse Mortgage, LLCMar 28, 2019
Thank you for your review! Mary always does an outstanding job and we're glad that we were able to help. Thanks again!
Kenneth F.
My very special thanks to Neil Apolzan. He has been the most helpful and he is the reason we chose One Reverse Mortgage. We had comparisons from 4 other companies. His personal touch in all of this made our decision easy. There was not a lot of difference in the numbers from other companies, but Neil helped us through it all. Kenneth Finnie
Response from One Reverse Mortgage, LLCMar 28, 2019
Thanks so much for your review. Neil is a great guy and we're glad you had a positive experience!
Arnold C.
I began my journey to secure a reverse mortgage with AAG which was a highly rated company. Early on I was referred to your firm by Quicken Loans. I spoke with one of your reps but decided to go with AAG. One day, out of the blue, I received a phone call from a gentleman by the name of Chris Zajec. He was calling me to remind me that ORM definitely had a superior plan compared to AAG and couldn't understand why I wouldn't proceed with his company.He sounded like he knew what he was talking about so I listened. Because Chris was able to satisfy a few of my requests I changed my mind and the rest is history. Both he and Abby were a delight to work with and would be proud to refer anyone to ORM, and more importantly to Chris, who was searching for a Reverse Mortgage. So tomorrow my wife and I will be signing your Docs that and that will finalize our journey and for that I thank you, Respectfully, Arnie Cotton
Response from One Reverse Mortgage, LLCMar 28, 2019
Thank you so much for your review. Chris always does an excellent job and we're thankful that you chose us to help you on your journey. We wish you the best going forward! Thanks again for your wonderful story.
Neil T.
Very helpful. Explained everything carefully. They were always available if questions arose. Just an overall pleasant experience.
Response from One Reverse Mortgage, LLCMar 28, 2019
Thanks for your review. We always try to answer every question to the best of our abilities.
Mariano V.
We are totally impressed with the service so far in all respects. Our representatives: Reece K. Minard, Executive Mortgage Banker, and Claudia Acuna, Client Care Specialist, were outstanding in terms of clear, timely communication, assistance, flexibility and responsiveness to our goals and concerns. We all worked well together as a team to expedite the reverse mortgage process, step by step, in a logical and efficient manner. Reece and Claudia are both extremely skillful, knowledgeable, effective and customer friendly. By working together with the One Reverse Mortgage teams we have accomplished the loan process in record time up to the point of closing this Friday, March 29, 2019. Bravo !
Response from One Reverse Mortgage, LLCMar 28, 2019
Thank you so much for taking the time to write this review! It's awesome to see that Reece and Claudia did such an excellent job to help you close in record time. Thanks again for your great review and we wish you the best going forward!