OneNeighborReviews of oneneighbor.com

They did an ok job, but when I was notified the day before the service I canceled because of the drought kept my lawn low, so it did not need mowing. They charged me the $15 cancelation fee, when they booked the day before? Crazy!

I have been in the landscape industry since 1998. I’m familiar with the difficulties in scheduling when considering equipment failures and the weather impact. So most of the other complaints wouldn’t bother me. I used this service for my house and my mothers. My mothers house is fescue and St Augustine. Mine is just St Augustine. My yard was scalped once, and I fired them. I let them continue at my mothers, and complained multiple times regarding the mow height there as well, hopefully allowing them to fix the problem instead of me having to mow until I found a replacement service. The last complaint didn’t receive a response other than “we are looking for a new provider for you.” They have already replaced multiple crews for scalping and leaving three foot tall weeds in the beds. You can say the dont do beds, but it would take a half a second to cut that weed down while line trimming the bed edge right next to it. The side yard has a diagonal mow line instead of following the property line like every other sane person on the planet. And after working my tail off to propagate fescue in a heavily shaded lawn and St Augustine in the sunny spots, the grasses are ruined now for cutting at a height meant for Bermuda. You say not everyone is familiar with different grass height requirement? Try that in my large commercial landscape company, and I would fire you on the spot and keep your paycheck to repair the damage. And I would repair the damage no mater the cost, not shrug it off like One Neighbor has. I won’t receive a dime though. I’ll have to start repairing my mothers yard again this fall. This is why I predict a short life span for One Neighbor. Que the auto generated BS apology from One Neighbor….

Same here first cut was suppose to be 18.99 they charged me 42.00 gave me some lame excuse about the date I chose. The customer service is awful, they will do anything to keep your money. I reached out to my credit card company for a resolution. They missed a whole section on my grass. just pitiful

Well, first maybe you need more provider's for your company. Second, how do you stay afloat when the lawn mowing jobs get cancelled repeatedly and last maybe you need to pay the peeps doing the work more for incentive to get the job done.

The gentleman was very meticulous and took his time to make sure everything was done right.

Absolutely horrible customer service. Their lawn crews will cancel and reschedule more than they’ll actually show up to cut your lawn. Then when you complain about it, you just get the runaround from their service staff

This company is a fraud company, I had initially been promised a first service cost of $18.99, but I was ultimately charged $60, they justified this higher charge by citing tall grass and lot size exceeding 10,000 square feet, even though my lot size is actually 9,496 square feet according to Zillow. To make matters worse, when I decided to cancel the service, an additional $30 was charged. As a result, I have already paid a total of $90 thus far. Please ensure you are fully aware of the implications before signing on with OneNeighbo. ------after back-and-forth emails they ended up returning my $30 as they charged me for cancelation.

Waste of time. First lawn cut they left big gaps in lawn. Second cut was fine. Third time no one even showed up. Lol. You get different "companies" every time. I should have read the reviews before I signed up for this mess!