One Legal | An InfoTrack CompanyReviews of onelegal.com

Something needs to shake OneLegal awake. It's customer service has plummeted. As we speak I am 40th in the queue for customer service. 2 years ago you get customer service immediately. Jobs are forgotten about. They fail to return calls. They don't get you back POS's unless you hound them. It's like they are trying to get you to give up. Something changed them about 2 years ago. Wish I could find an alternative filing service that served all the state courts.

Unbelievably poor service. I rarely have an experience like the one i have had with OneLegal. I hope writing this review results in an improvement of their customer service and website platform. I placed 6 service of process orders and paid the 3 day service up charge. Not one of the orders was served on time or within the 3 day period. They did not serve all of the document pages provided for service. Updates were not provided. To determine status of my orders I had to call in numerous times. Four of the services orders placed were on law firms in Sonoma County. Very straightforward service. The Law Offices are viable business, office locations are easily found, and hours are standard. I have had to call over 10 times to find out if service has been completed. I have been told 3 times that a supervisor would call me. Customer service representatives have offered to follow up with me by phone. I have not received any call backs. I would not refer OneLegal to anyone and will look for another service provider.

Ordinarily I would be giving OneLegal dozens and dozens of stars. They by far over a similar named vendor are top-notch and on top of things when it comes to filing documents with the court. Process serving out-of-state is another matter. Instead of employing the same impeccable standards they have with handling court filings and process serving in CA, they so dropped the ball for out-of-state. It is understandable that when you have to rely on 3rd party vendors they don't have your same sense of urgency and standard of customer service, but that does not mean that OneLegal should adopt that lack of customer service and not update you to at least let you know that they are having difficulty with the person/vendor they were working with and then past the time that you had requested service to be effected, they don't recontract the order until after the customer calls numerous times and remains on hold on average for 20 minutes and sends multiple emails. VERY DISAPPOINTED! DO BETTER One Legal --- I HAD HOPES THAT THE EMAIL I RECEIVED FROM SUPPORT@ONELEGAL AROUND 9:42 AM TODAY ADVISING THAT I WOULD RECEIVE A CORRECTED POS OF SUMMONS "SHORTLY" WOULD BE REDEMPTION FROM THE CHALLENGE IT HAS BEEN TO GET A PROOF OF SERVICE OF SUMMONS WITH THE CORRECT PROCESS SERVER IDENTIFICATION. IN THE MEANTIME I DRAFTED A NEW ORDER TO FILE THE DUE DILIGENCE AND PROOF OF SERVICE BY MAIL - JUST WAITING FOR THE RETURN OF THE PROOF OF SERVICE THAT SHOULD TAKE ALL OF 5 MINUTES TO CORRECT AN ADDRESS AND PHONE NUMBER. WITH A NOON FILING DEADLINE I REQUESTED STATUS PERIODICALLY UP TO THE 10 MINUTES TO THE DEADLINE WITH ABSOLUTELY NO RESPONSE WHATSOEVER. AT 2:20 THERE WAS STILL NO RESPONSE SO I HAVE TO RESORT TO THE STANDARD 15-20 MINUTE HOLD JUST TO GET A LIVE PERSON AND THEN BE PUT ON HOLD AGAIN TO WAIT FOR A SUPERVISOR TO ASSIST. THIS IS DEFINITELY NOT BEST PRACTICES.

Until recently me experience with One Legal has been more than adequate. This has changed for the worse. Dealing with issues requires extremely long hold times with the customer service department. We almost always get a double digit number in the que. I recently has a service of process made on an important case in the office and it is now 28 days and counting that I have not received a proof of service despite numerous calls and emails. i am changing to another firm more dedicated to personal service.

For anything that One Legal cannot email in or fax file, the prices are ridiculously high. Also, whoever runs it has no appreciation for their people and does not employ enough to meet the needs of the business. I'm currently on hold to ask a question (that is NOT answered on the website). I'm no. 14 in the que and I've been on hold for 10 minutes. Really don't care about customers - just about cashing in on the steps the Courts are taking to make filing easier.

It's NOT your company that I am rating, but the lying process server. The business is there, the phone number is NOT disconnected and, frankly, I highly doubt if he even went to the site. The times are very suspicious. I know you have a supervisor working on it but I should not pay for something that was not done. You should not use this guy again. I called the "disconnected" number per the process server and the tenant / secretary answered. I am not happy.

Sent documents for a TRO motion at 7 in the morning. They said it would be served that day with a courtesy copy to chambers, and charged me for same day. More than 24 hours later, still no service to either location. I keep getting emails that a process server was assigned. I ended up having to pay a second server to actually deliver. I would stay away from this company.

They charge $60 for a paper which doesn't cost any filing fee. We pay more in their fees than actual court filing fee.