One Legal | An InfoTrack CompanyReviews of onelegal.com

It is ridiculous that the court requires us to use a "service" to file something that could be mailed to them. Then they CHARGE 60 DOLLARS for posting it.?? to hell with these people..

The service is unbelievable. They overcharge you and when you try to get assistance from a manager. They do not ever call you back. I have left messages when I used them earlier this year. I will never use this service again.

Locked out 40+ times on this account. On hold for so long it is ridiculous. I am on a deadline, as in statute of limitations. WTH??? The courts themselves need to let clients file directly, but they're a bunch of zombies & have no clue and or do not care. E-filing companies are useless middle-men that are completely redundant and should have never been created, but does anyone at the courthouse have a clue? Of course not. I have sent numerous e-mails, have changed passwords, credit cards & e-mails in an attempt to fix the problem, but nothing Works! First time filing IN PRO PER & due to Covid 19 court closures, no information as to mail in or drop box any docs in case of a computer break down, back logs or just plain incompetence.

They have been unbelievable irresponsible, non-responsive and clearly do not care about my issue. Save yourself the trouble, use literally any other service.

I've been using one legal for years now and have been pretty happy with their service; however, beginning 2020 I have had ridiculous issues with using their site and them charging outrageous prices. For example due to some quirky issue on their site, one of my e-filings was submitted as a paper filing, which was rejected by the courts because it need to be e-filed. One Legal charged me $180 just for taking it to the court (same day, which I didn't select either) and said it would've been more if the doc was accepted! The prices are absurd and I'll be using anyone else.

One Legal is now terrible. I have used One Legal for many years, but no more. While they used to be very good, my experience of them now is just incompetence. They failed to serve an important service on time - and then NOBODY could tell me what went wrong. SO NO MORE SERVICE! I decided to give them one more chance on just e-filing (what could go wrong) and they screwed it up AGAIN. Some halfwit decided these new papers were just like the old papers (the papers which they failed to serve) and did not file them - even though they were different papers for a different hearing date. DO NOT USE if the filing is important.

I am currently on hold for the sixth time in three weeks since I placed my service of process order. Order placed (to serve a business in Napa) for a three day service. Last day to serve was 2 weeks ago. Court issued an OSC for failure to file a proof of service. This is the third process service order on the last three months that has gone like this. Last time (after at least 10 phone calls) a supervisor calls me and assures me that they had gone through some "growing pains" in the process service dept., but that was "behind them" and he asked for me to give them another chance. So i did and here I am. Something has changed at One Legal... this is no longer the premier service out there... it is looking like I will need to bite the bullet and make a change which is going to be time consuming and costly to my business.

Very disappointing when dealing with service of process. Consistent failures to timely serve documents, consistent failures to update electronic database re status, and customer service’s failure to accept ownership of customer concerns. Customer service will merely tell you that the issue needs to be escalated and cannot give you more information. No one takes responsibility for ensuring that issues are resolved, which means you are required to continue tracking the progress and calling back multiple times. I used Rapid Legal for years without any issues. They are generally more expensive but at least they take ownership of issues and one rep will personally work with you to ensure any problems are resolved. What’s the point of using a cheaper service when you have to spend hours in call queues and on the phone to resolve all the issues.