One Legal | An InfoTrack CompanyReviews of onelegal.com

I've used One Legal for 15+ years; my only complaint is in the last year it has been hit or miss whether I get my documents back without having to call or email inquiring where my filed face pages are or my proofs of service. However, they are always quick to resolve any issue.

I have used OneLegal virtually since it started doing business and have been pleased with its service and its personnel until I discovered this gaping hole in its service offering. Despite offering filing services in virtually all of California's civil and criminal courts, it does not offer any filing services in any of the California administrative agency tribunals -- not the State Bar Court (two venues - LA and SFO) or the Office of Administrative Hearings. That is unacceptable.

Always fast & reliable. It would be helpful if when viewing the list of previously completed orders it had a section for the name of the doc that is being filed/srvd....

A few times I have had to follow up on some process service requests that there was some miscommunications within One Legal, but those were quickly resolved.

One Legal staff is well informed and helpful. They are top notch. The only reason One Legal doesn't get 5 stars is they do not put the client's name on each and every document. If they do that, they will get 10 stars from me! Brian Sheppard

They are great when it comes to physical filing. As to electronic filing, they are also great as long as nothing goes wrong.

EDIT (7/10/18): I reached out to Lisa, who responded to my review below. She looked into my situation and confirmed they DO have a Shari on the production team, who was the person who helped me. Shari confirmed the situation I explained below. Tawana, a supervisor, called to let me know this information, and that they would be reversing the courtesy copy charges, even the third charge that was the correct one, and speaking with the customer service reps who previously contacted me and told me they would not reverse the charges. Thank you for your help in resolving this issue, Lisa and Tawana. I truly appreciate it. I usually have nothing but good things to say about One Legal, but a recent filing has changed my mind. I had a large Motion with supporting documents to file, as well as deliver a courtesy copy to the court. It exceeded the data limit for SF County e-filing, which I learned when I received a call from Sherry, who at the time I believed to be from One Legal. Sherry walked me through some steps for reducing the size of my files and said she was canceling my order at no cost. I had to resubmit my filing with a courtesy copy add-on three times. It turns out that the courtesy copy one-click add-on wasn't an add-on at all, but a separate order even though it was ordered at the same time, within the same screen, as the efiling. One Legal ended up delivering three courtesy copies to the court and charging our office for all three. When I explained the situation, they said that there was no Sherry there, that she must have been from the court, and they would not be waiving the two extra charges. Keep in mind, it's only 30 dollars per courtesy copy. It won't break our bank, but it also definitely won't break One Legal's. I explained that it was a miscommunication, we had been using One Legal exclusively for years, had spent thousands with them, could they not just waive the 60 dollars? To no avail. One Legal doesn't seem to care about gestures of good faith with loyal customers. They do their job well for the most part and the staff is usually helpful. This particular situation has changed my opinion on One Legal.

For the most part, One Legal is easy to use and the filed documents come back by the end of the day. However, on a couple of occasions, I didn't receive notice that my document was filed until a few days later; and one time, it wasn't filed at all. We had to send a runner to the Court with the confirmation that the order was placed 2 weeks earlier and the Clerk made it right.