Philip K.
Gave me a promotional amount of gold as…
Gave me a promotional amount of gold as part of their marketing, but then a few months later clawed it back due to lack of activity of my account. In the end felt it was a waste of time, I would have bought some gold with them in the first place but they were charging 2.5% additional fee for buying with bitcoin (which being able to use crypto was also part of the marketing).
Response from OneGoldJun 13, 2024
We're sorry to hear you didn't love your experience at OneGold. For a limited time, we provided new customers with a $5 cash balance to test the platform, which would be recouped if the OneGold account had no activity after 90 days. Now, we provide gold and silver at spot for our customers who place an order for the first time. We'd be happy to extend you the same offer. Additionally, there is a 1.99% service fee when using Bitcoin, as we pay a service fee in order to provide this service. However, there are no service fees for using a linked checking account, bank wire, or paper check.