Brendan
OneGold made it easy for a novice investor
Easy way to get started in precious metals. Onegold made it easy to understand the spot price, spread, premiums, and storage fees when investing so I know what to expect as a novice. I contacted customer service twice. I received replies to my emails within 1 day and both minor issues were resolved in each reply. The representative I was in contact with, Aiden P., was knowledgeable and showed great customer service. The price to redeem physical assets seems to be a few dollars higher than the current buying price per ounce. For example, current buying price of silver is $32.88, and cost to redeem 1 oz. of silver is $35 to $40 depending on the product chosen. It appears the greater the weight in metal (i.e 1 oz. vs 100 oz. bar) redeemed lowers the cost a little. I consider it a cost associated with manufacturing and shipping & insurance. There is a 60 day waiting period on redeeming assets when purchasing via ach, credit, or PayPal. Prices for physical assets do seem fairly priced compared to other exchanges as well.



