Dmytro K.
Lack of any support, unwillingness to help, constant excuses
I'm one of the users whose account was banned without any clear explanation or possibility to address the case. For more than half of the month, I try to reach their Account Review Team without any success. Their Support Team cannot help with my issue and sends me to this Account Review Team that I think does not exist at all. First, they told me that you need to wait 5-10 business days to receive a reply. I did that. Guess what? No one replied. Now, they tell me just to wait, not even mentioning the timeline. Maybe, you will be assisted, maybe not - this is their approach. They just created this Account Review Team for such types of requests and ask people direct their questions there knowing that assistance will not be provided. I really do not know what to do and whom to write. In my opinion, a company that respects their employees should immediately address their concerns and show willingness to help. I will keep trying, but looks like, no one is there to support me or people who confronted the same issues. Please be aware! Update from 15.04.2026: I have reached you many times, tried to reach, and I never received any assistance. You just ask to write a message to Account Review Team, but no one replies. I really think that this team dos not exist at all. Can someone really review my case and help me? First, youu told me about 10 business days to receive the response, then you told me that there was the Easter break, now you asked me again to write to you - you see, no consistency, no assistance. You could save mine and yours time just helping me solve the issue. Instead, you prefer ping pong. It really frustrates.
Response from OneFormaApr 15, 2026
Hi Dmytro, Thank you for your feedback and we sincerely apologize for the frustrating experience. As per the DM we sent you, the Account Review team has reviewed your case and provided a resolution. We are glad this has been resolved and we hope this goes some way in restoring your confidence in us. Feel free to reach out if you need anything else! 😊




