cillakat
⚠️ Caution - Cannot recommend
⚠️ Caution: EDGE has a 60-day cancellation policy. If you end your service with them — even if it’s because the admin they provided was incompetent despite months of training — you are still obligated to pay for another 60 days. That means if the placement doesn’t work out, you’re essentially penalized for their failure. This is not industry standard for overseas help. Two weeks or even four weeks of severance would be fair. But two full months — nearly $4,300 in my case — is unreasonable and feels like a money grab. I went in knowing this clause existed but didn’t think it would matter. I’ve had two overseas VAs for four and five years who worked out wonderfully. Still, there were repeated errors many time per day causing issues with patients, staff, and adding many hours to our workload rather than reducing it. EDGE also represented that this admin was a pharmacist. I cannot say for certain, but I strongly doubt this was accurate, given that she regularly asked very basic questions about medications that any trained pharmacist would know. Our contact/coordinator at EDGE, was kind and helpful. And the admin was sweet and pleasant. But this cancellation policy is the dealbreaker. If you have to cancel because of EDGE’s own issues appropriately identifying and training candidates, you will still be forced to pay for 60 days of service you don’t receive.