CommuneReviews of onecommune.com

Very easy to subscribe, super difficult to unsubscribe. In order to cancel your subscription you have to send an email which they don't respond to for days. I'm still trying to cancel...there is simply no excuse for the tricks and opaque behaviors to try to keep customers hooked

I signed up to a monthly subscription in February. You can only cancel by email and my request to cancel in April was not acted on and they've continued to charge me each month. Very poor customer service.

I purchased a course on June 29th, understood that it wasn’t for me and requested money back on July 4th (within their 7 day money back guarantee) and got an automated email stating: “We have received your email request! We will return your email as soon as possible. If you're inquiring about cancelling a Commune Membership subscription, trial, or utilizing our 7-day refund policy on a purchase, please be assured we will honor the date of your email and refund any charges made before we are able to reply.” Then a few days later, on July 9th I get the following shocking email: “Hi Lena, I hope your day is going well. I'm Alysa and I'm part of Commune's support team. Our refund window for the course purchase is only 7 days from the date of purchase. I'm attaching a screenshot of the policy for your reference. Since you purchased the membership on June 29th, I'm afraid that we can no longer offer you a refund as the refund window ended on July 6th.” How is that a customer’s problem that they answer with a five days delay?? And not only that! They themselves state in their autoreply to be assured they WILL HONOR THE DATE OF MY EMAIL???

The courses offered are terrible. I signed up for a Gabor Mate course but had problems getting into it. I couldn’t come back to the program for nearly a month and was then charged for an annual subscription- which I thought was Canadian but it was in US funds. No where did I read this was a US company and would charge me in US when they are advertising with Canadian drs. Do not get trapped into their subscriptions. They will also put you on an automatic annual renewal program that you have to opt out of.

Everything below has been settled with One commune which I am grateful for but I still think it's really bad customer service to be so non responsive and getting everything wrong. Eleven days ago I bought a course that was 50% off, from 99,99 dollar to 49,99. I incorrectly made a mark on another course because I thougt it was a free bonus course. The same day I noticed that the drawing from my account was 101,78 dollars AND 25,44 dollars which emtied my whole account leaving a few swedish kronor. The right amount would have been a total of 94,80 dollars. The same day I sent three emails about this and the respond is that they have received many emails and are not able to respond at the moment. So, none of the amounts ads up right and I responded within seven days to cancel one of the purchase and still no response and no money back.

I very much enjoy receiving content via email and also listening to their podcast episodes. Content are on a wide range of topics and very relevant to life challenges. The presenters are experts and the information is shared in an easy way to follow, learn and retain. I often send links to their contents to my friends and family.

Horrible customer service! I see I’m not the only reviewer saying the same thing! I tried months trying to sort out a request but I keep getting ghosted. The original customer service rep disappeared on me and I started another discussion with the rep who managed my cancellation request. She initially said she’d look into my issue and she too disappeared into the ether. I’ve seen it all in customer support, but this has to take the top spot for the worst customer service. They outsource to an offshore team in the Philippines- all who operate with no accountability or concern for customers. With so many similar platforms out there with similar content that Commune offers but inexpensive or easily found for free online and on YouTube, it’s just not worth the annual investment they are asking for. The worst part is you think you’re supporting a spiritually minded community focused company, but Commune is just another badly run business trying to make money and cutting corners. Once customer service goes, you know they won’t be around for long.

Buyer beware!! I have been thoroughly disappointed with the Commune app. When you see all of the flashy and heartfelt advertisements you truly feel like this app / program is different. It’s not. The advertisements claim that with one membership you have access to everything. This is far from true. Once you purchase the app and start browsing through it, you realize that all of the in-depth courses are available at an additional fee. We aren’t talking another $10-$15, we are talking hundreds. Quite a scam if you ask me. They essentially get you super excited about learning about a specific health-related subject and then feed you just enough content with your lifetime membership that you start to really understand a topic and then you learn that you have to pay for the extended / advanced programs if you really want to learn the important and sought-after information. Very disappointed. If I had known about this prior to purchasing I would have re-considered.