nina L.
Non existent customer service
I have sent several emails over the past week to cancel a subscription and receive a refund within the 7 day cancellation policy. I have sent the email to all of their emails and not one return to date. I have filed a dispute with my bank due to their lack of response over past week. I have even filed a complaint sending to all of their available emails and still no response. Very disappointed and frustrated with their failure to provide any type of response. I only ended up with a subscription because I purchased a Mimi Duo Keemer course that i could only access through onecommune and that was offered as a one year free subscription. They do not send a reminder that they will be taking funds from credit card or that the yearly subscription is due. They even used a credit card that had expired so not sure how they could do this.


