GoogleReviews of one.google.com

Absolute rip off. So expensive

Google continue to take money from my bank every month by card despite me repeatedly trying to get them to stop. My bank refund me, and have put numerous stops on every month's deductions. But Google are devious, in my opinion fraudulent, because they realise every month that there's a block on payments to them, so they change their name by one character every month to get around it. A despicable carry on, and if you want my advice, have absolutely nothing to do with anything Google.

Leute, spart euch den Mist von Google. Nach 6 Jahren wurde das Abo durch Google gekündigt. Trotz 6 Jahren problemloser Abbuchungen der 3 hinterlegte Kreditkarten, PayPal & mehr, 6 Ausweiskopien & mehr. Aber seit 8 Tagen hieß es: Zahlung kann nicht aktualisiert werden. Auf 26 E-Mails an Google & den Support wurde nie reagiert. Weil: Google hat mit seinen Sch....Produkten keinen Support. Da gibt es keine Hilfe! Lediglich tagelange Computer-Mail-Kaskaden mit dummen Texten, KI-basiertes dummes Zeug

I made a mistake and clicked yes to google one and I don't want the service which they say you can cancel at anytime but make it impossible to cancel. If google one read this please leave me alone and take your horrible service away from me. Susan

I have been a dedicated Google user for over 15 years, many of which as a paid customer. My reliance on their services was built on trust and efficiency, a trust that has recently been shattered by my experience with Google One. I encountered an incredibly frustrating issue while traveling in the US with my Turkish account. Despite my long history with Google, I found myself locked out of my own files due to a restriction that prevented payment processing and subscription updates while abroad. This problem wasn’t just a minor hiccup; it significantly hampered my ability to access crucial work-related data, leading to a severe disruption in my professional life. Seeking assistance, I turned to Google’s customer support team, expecting a level of service commensurate with my loyalty and their reputation. Unfortunately, the help provided was far from satisfactory. What compounded my frustration was the realization that this issue also potentially violated Turkish customer protection laws. Yet, the indifference displayed by the support team towards this legal aspect was alarming. This whole ordeal has been a wake-up call for me. It highlighted a significant decline in Google’s customer service, a decline that goes against the very principles of customer satisfaction and support. After years of patronage, I am now compelled to seek alternative providers, as the trust I once had in Google has been eroded. It’s a decision made with a heavy heart, but necessary for the sake of my professional requirements and personal peace of mind. To anyone considering Google One, especially those with accounts linked to countries with specific payment and service restrictions, I urge caution. Based on my experience, the support system may not provide the assistance you need in critical situations.

Halten sich nicht an geltendes Recht Ich hatte meinen Google one Tarif von 100 GB auf 2 TB gewechselt. Dann ist mir nach einem Tag aufgefallen, dass die Daten und Fotos die ich hochladen wollte nur 110 GB verbrauchen (Aufgrund der Komprimierung). Also habe ich einen Widerruf geschickt. Leider wurde der Inhalt meiner E-mail ignoriert und ich wurde darauf hingeweisen, dass ich den Tarif runterstufen kann. Dann Antwortete ich darauf: Ich will zu sofort widerrufen nicht erst in mehr als einem Jahr. Es kam erneut der Hinweis, dass ich runterstufen kann. Der Inhalt meiner E-mail wurde einfach ignoriert. Ich Antworete erneut und erkärte den Fall noch detailierter. Dann kam die Antwort, dass weder der Support noch die Fachabteilung runterstufen kann. Ich habe jetzt auf die Nutzungsbedingungen die ganz klar einen Widerrufsrecht enthalten geschickt und darauf hingewiesen, dass das kein Wunschkonzert sondern geltendes recht. Mal sehen was als antwort kommt. Aber bis hier hin war die Erfahrung schon extrem schlecht und unverschämt, weil der inhalt der E-mail einfach ignoriert wurde.

I got their 100GB plan because I was running out of space with the 15GB free plan. Now I have 100GB total space, not 115GB like I logically expected based on what they were selling me. If they advertised 85GB plan then this would all make sense.

Terrible. I paid for google one to get help from chat support with my blocked gmail and is not possible to connect with them. Every time I got answer on site that support can not help me.