GoogleReviews of one.google.com

I purchased a 204.99 TL package from one.google, which I've used before. Although the package I bought is higher quality and advertised as offering more access (NotebookLM), the daily video creation quota has dropped from around 20 to 5-8. In short, I'm not getting my money's worth. Despite reporting this to google.one several times, they haven't responded or provided any information. They are both indifferent and I'm not getting my money's worth; they've deceived me by promising better service and ended up taking more of my money.

Google One Ultra is marketed as a premium AI subscription for professional users. At nearly €300 per month, expectations are understandably high. Unfortunately, my experience has been the opposite of “Ultra” in almost every relevant aspect. A core feature was removed mid-contract When I subscribed (and renewed after a trial period), Veo Fast generations were effectively unlimited and did not consume credits. This was a decisive factor for continuing the subscription at this price point. During an active billing cycle, Google unilaterally changed this: Fast generations suddenly began consuming 10 credits per generation My full 25,000 monthly credits were depleted I did not use any Quality generations The subscription price remained unchanged There was no explicit consent, no proper warning, and no meaningful alternative. A new “Fast Low Priority (0 credits)” mode appeared later, but without clear communication and with significantly reduced usability for professional workflows. Support failure at every level Over two weeks, I interacted with more than 20 support agents and multiple “supervisors”. The experience was deeply frustrating: Endless handovers (“this supervisor is out of office”) Repetitive, scripted responses No real investigation into logs or usage context No ownership of the problem Eventually, Google stated that there was “no technical path” to restore the credits or the original Fast Unlimited mode. Compensation that borders on insulting After weeks of disruption and lost work time, Google offered a €17.11 Google Play balance as “final compensation”. This for a subscription costing nearly €300/month, used professionally, where the core value proposition was altered mid-contract. The bigger problem: trust AI tools like Veo require iteration. Results are inconsistent, and professional output often requires dozens of generations. Removing or throttling Fast generation fundamentally breaks the workflow. More concerning than the pricing change itself is the precedent: Core features can be removed at any time “Premium” support offers no real protection Users are effectively told to accept changes or leave Conclusion Google One Ultra is not suitable for professional users who rely on predictable costs and stable features. The pricing suggests a premium product, but the service, support, and contractual reliability do not match. Until Google demonstrates transparency, contractual respect, and real premium support, I cannot recommend Google One Ultra to anyone working professionally with AI video generation. Final verdict: An expensive subscription with shifting rules, weak support, and no accountability. Proceed with extreme caution.

They began taking more money out of my account than I authorized, over 150%!!! I will go over to apple due to this garbage. Google one, check your account!

While now is usually the time of year for festive cheer, many of us feel like hostages in our own homes. Back in the day sending emails was fun, it was therapeutic, it was a treat to receive a reply from your loved ones. However as the ads money grew and the bosses filled their pockets excitement grew with the wealthy elites and soon sparked an idea. They created a hostage scenario based on real life events, seen from the Middle East to Western Africa and through to South America. A monthly charge would be inserted which no one could dodge. Dodgers would find their mailboxes full and unable to receive valuable emails from loved ones. Worldwide swords were lay to the ground as all surrendered to the almighty £20 a year charge. And so the tyranny had begun.

I am writing this review to warn potential subscribers about the deceptive behavior of Google’s Gemini Advanced AI. I paid for a subscription specifically to use the video generation features, which have a set daily quota. My experience has been a complete failure of service. The AI is supposed to allow for 3 video generations per day. However, after generating only one usable video, the system locked me out, claiming I had used my entire allowance. When I questioned this in the chat, the AI began to gaslight me. 1. It fabricated a conversation history, claiming I had issued commands (like "continue generating") that I never wrote. 2. It claimed to have generated videos at the start of the session that simply do not exist. 3. When I pointed out that my chat logs proved it was lying, it doubled down and refused to acknowledge the reality of the conversation. It is incredibly disturbing to interact with an AI that "hallucinates" user actions to cover up its own technical failures. It moved the goalposts constantly to justify why it wouldn't provide the service I paid for. To make matters worse, Google Support is non-existent. I received a pathetic, copy-paste template response from the "Google One Team" that completely ignored the issue of the missing generations and the AI’s deceptive behavior. Do not pay for this service. It is not fit for purpose, and when it fails, it will blame you for things you never did.

I signed up as I wanted gemini pro. I was shown a page that indicated that to signup for gemini pro I needed Google One subscription. The service wasn't that bad, other than being disorganized. Things are always changing place, Gemini cannot write as well as ChatGPT and cannot code as well as Claude. I thought that AI studio would help me sign up for claudflare, but it was ...dismal. So 3 or 4 days before my subscription was to renew I cancelled (via a link under my account, in Gemini Pro). 2 days later Google One tried to charge my credit card. That was still 1 day before the advertised renewal date of Google One, and 2 days after I cancelled it. I went back into my account, and everything including Gemini Pro was active once again. We are still 1 day before my advertised renewal date. It took me a long time, along with the dummy gemini PRO to find a 2nd or 'real' cancellation page. I finally did it this way with lots of proofs, to make sure they don't charge me again tomorrow. Luckily I keep my prepaid credit card empty until I need money on it. It kept Google's thieving hands out of my money. Will keep it empty for a few more days. Be careful with Google, maybe they didn't mean to act like scammers, maybe they are just THAT disorganized, but caution is warranted as they won't take NO for an answer when you are ready to quit Google One.

Google one is charging my bank account £24.99 with out any agreement subscription or connection. I have no idea how they get my bank account. They are doing scamming. They refused refund. I hate companies who takes advantages of poor people such as google one.

It says something about running out of storage they trying to stop having emails sent to me