OncourseReviews of oncourse.com

I am trying to buy out my water tank lease. I have called Pivotal Home Solutions seven times since March I, 2024. They continue to tell me the bill is in the mail since March 19 but I haven’t seen it. I suspect I will not see this bill at all. DO NOT do business with them. Agawam leader.

Rude, disrespectful and smug. That was before we had even let them through the door

I have had 2 small leak incidents. Upon trying to fixed the first, I was completely ignored for 3 days and since it was a water issue, I decided to called a plumber myself and have it fixed. The second time, now I have the preferred plan. I called yesterday and was told that the proposal for the water leak was approved per a voicemail I received, which was recorded. Now today, they tell me it is not approved!! There are so many exclusions that it’s practically impossible to get ANYTHING covered! STAY AWAY FROM THIS COMPANY! THEY ARE UNETHICAL BECAUSE THEY SAY ONE THING AND DON’T FOLLOW THROUGH. THEY ARE JUST TAKING YOUR MONEY! DON’T WASTE YOUR TIME AND MONEY.

I recenly noticed a charge on my Nicor bill from this company. I called Nicor & was informed like an insurance policy. I called Pivotal & was informed since 2010 I have been bill $14.90/month for this service. When I inquired more, I was told it was a phone Verbal agreement.... I do not recall signing on for this. Plus I did not notice it on my bill becaue of my poor vision. My partner saw it & he asked me what it was. I called Nicor who directed me to call Pivotal. I did & was told this charge has been occurring on my bill since 2010. I asked for copy of the contract & copy of my "signed" agreement. I was informed this could NOT be provided. I lodged a complaint with the FTC & Pivotal called me. I was still informed they can not send a signed agreement & would ONLY be willing to refundf me a BIT above $240.00. BUT if I agred this complaint would be closed. So NO I did not accept the offer. In fact I went on line & added more information to my FTC complaint. It seems they were trying to buy me off & would NOT accept a verbal to cancel this agreement so the monthly charges would persist. In my opinion Unfair Billing practices; & thievery because how can a company charge a person for a service IF the person NEVER "signed" on to receive the service???? AND this charge has been occurring since 2010!!!!! Again I did NOT realize this charge was occurring because of my poor vision. My boyfriend pointed it out to me. PLUS how can a company say they can START a service by a verbal over phone BUT then say can't be cancelled via phone message???? IF they can accept it they can also cancel it! So from my experience & in MY opinion. I would NOT deal with this company for their poor & inappropriate billing practices. Plus fact they will NOT provide me with contractual agreement & can NOT produce a signed contract by me agreeing to this service...... I do believe this is unfair & possibly unlawful!!!!! 11-16-22 Company finally cancelled the policy BUT nothibng said about a refund. Nor have they produced the contract for this service. The only thing they did was cancel the policy. NOTHING else!!! No copy sent of contract w/ my signature; no refund of any monies; not even a email in this regard except to say cancelled.

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