Oncourse Home Solutions offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. Oncourse strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
Oncourse (oncourse.com) has 506 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
oncourse.com
Website
oncourse.com
Category
Insurance
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Every time I go on the website the full page is not available. You cant click on some ares due to this.So now I just call in to pay the bill. It also would not allow me to set the new card for direct withdrawal of bill.
Response from OncourseOct 29, 2025
Thank you for sharing your experience with us. We’re sorry to hear about the difficulties you’ve had navigating our website and setting up your payment method. Your feedback is important, and we’ve shared it with our technical team so they can work on resolving these issues. In the meantime, our support team would be happy to assist you directly with updating your payment details to make the process easier just give us a call at (888) 801-5057.
DL
Dr. Linda B.
Went without Hot water for almost 4…
Went without Hot water for almost 4 weeks. Everytime I called I got a different person. One day things would be approved then Denied then put on hold. The worst experience with a company I have ever had. After 3 weeks of cold showers, I called the Insurance Commission and sent paperwork to support all the issues.
Response from OncourseAug 20, 2025
Dear Linda,
We regret to hear about the issues you experienced, especially the lack of hot water for so long. We appreciate you bringing this to our attention and for sharing your concerns with us. I have assigned a case to our Customer Advocates and one of those agents is attempting to reach out to you regarding your claim and the process.
We'll review your case to improve our service.
Thank you,
The Oncourse Team
DW
Debra W.
I was without a washer for 4 months
I was without a washer for 4 months. I contacted the company and they sent someone out. The gentleman said he had to order a new motor. He came back and put the motor on and that didn't help the situation and he said he had to order another part. We waiting for a couple of weeks and no one showed up. After that they couldn't find anyone in our area that would come out. I kept calling and waiting and waiting. I finally got a supervisor on the phone and they kept trying to find someone to fix it. No luck! I finally insisted that they refund me what I had to pay for the motor and service fee. It took 4 months to get anything done. Over 38 phones called were made.
Response from OncourseAug 11, 2025
Hi Debra,
We are truly sorry to hear about your recent experience with your washing machine repair This is certainly not the standard of service we aim to provide, and we sincerely apologize for the frustration this has caused.
We would like to investigate this further and make things right. We will reach out to you within the next 24 hours so we can discuss your concerns in more detail.
Warm regards,
The Oncourse Home Solutions Team
FM
Florence M.
THE REVIEWS ON HERE ARE LIES AND COMPLETE MISREPRESENTATION OF REAL CUSTOMERS' FACTS
The Reviews on here are lies. They had to be planted by the company itself, on any other sites where reviews are made. This company has received just the polor opposite. Even on the BBB site, there are a multitude of dissatisfied customers with this company and its parent company, its sister companies, partner company, and the alike. I could not just come by this site and let the bull sh*t ride. My family and I are customers of Oncourse's sister/partner company AWR. As it is now being discovered that none of these companies in its circle of family of companies and/or affiliates ever intends to pay out on any claims they get from customers. Which is UDAAP violation completely. These companies break Federal Laws as a regular course of business and commit Warranty and Insurance Fraud in the course of dealing with their customers. Nothing they ever say or contracted to do is done with and it's fingers crossed behind its back.
They act and operate in complete BAD FAITH, they entrap customers in unlawful Mandatory Arbitration agreements and clauses in their contracts that are Prohibited by Law. The Contracts that they enter into with People are Unconscionable and UNENFORCEABLE ACCORDING TO U.S. STATUTORY LAW AND THE CONSTITUTION.
They have Judges KELLY B. HODGE and unscrupulous attorneys like PATRICK R. KINGLEY, ESQ., MICHELLE H. BADOLATO, ESQ., AND SAMANTHA KROSKER, OF THE LAWFIRM OF STRADLEY RONON, STEVENS & YOUNG, LLP, WHO CAN UNLAWFULLY AND UNDULY INFLUENCE THE COURTS AND IMPAIR THE IMPARTIALITY OF THE COURTS TO PROMULGATE THEIR ILLEGAL AND ILLICIT CONDUCT TO STEAL CUSTOMERS' REMEDY. DON'T LET THAT STOP YOU. FIGHT THESE BEASTS AND END THEIR TYRANNY. THE MORE WE FIGHT, THE LESS THEY'LL BE ABLE TO GET AWAY WITH THE MANIFESTATION OF INJUSTICE THAT IS THIS CONGLOMERATE, AND SOON THEY WILL BE NO MORE.
Response from OncourseJun 25, 2025
Hello, we understand your frustration and value your feedback. To discuss any questions or concerns you may have, you can email us at [email protected], text us at 630-534-9190, or visit us online at https://www.yourhomesolutions.com and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thanks.
DA
Dennis A L.
This company is a fraud
This company is a fraud. They never intended to honor any claim submitted. They used a hidden in the paperwork ploy to deny a legitimate sewer line claim. They also bill thru another company such as oklahoma natural gas company to try to seem legitimate.
Response from OncourseJun 25, 2025
Hello, we understand your frustration and value your feedback. To discuss any questions or concerns you may have, you can email us at [email protected], text us at 630-534-9190, or visit us online at https://www.yourhomesolutions.com and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thanks.
DO
Doris
Not Satisfied with the warranty
I had the complete home covered. My refrigerator went out in March. I had someone take a look at it at it. He couldn’t get the parts to fix it. So I had to have to replace it The new refrigerator I got cost $521.00. Your company paid the service charge but never gave me anything for the new refrigerator. I have been paying for you service for years.
Response from OncourseJun 25, 2025
Hello, we understand your frustration and value your feedback. To discuss any questions or concerns you may have, you can email us at [email protected], text us at 630-534-9190, or visit us online at https://www.yourhomesolutions.com and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thanks.
GR
GARY R.
Terrible customer service experience
Terrible customer service experience. No reply back on outcome regarding claim from subcontractor. Have spoken to four agents and sent multiple e-mails, including letter to the President of the Company, with no response. I have to call them repeatedly as they do not get proactively return my outreach.
Issue brought to Pivotal's attention on April 18th. No one has followed up regarding progress status of my issue. Would not recommend this company to anyone.
Response from OncourseMay 2, 2025
Hello, we understand your frustration and value your feedback. To discuss any questions or concerns you may have, you can email us at [email protected], text us at 630-534-9190, or visit us online at https://www.yourhomesolutions.com and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thanks.
GM
General M.
TOLEDO
TOLEDO, Ohio (WTVG/Gray News) - An Ohio woman has been without heat for nearly a week during freezing temperatures in the area.
Mary Lieter, 80, says her furnace has gone out, and a warranty company she's paid for 20 years is not addressing the issue.
"l've always been able to take care of myself, but this is one thing I can't seem to take care of," she said.
Lieter says she is worried as her days without heat are adding up.
Old Spice
ADVERTISEMENT
RENEWING MOISTURE*
"WITH DAILY LISE
"It's all I need right now, I just need some heat in here," she said.
When her furnace went out, she believed the warranty company, Oncourse Home Solutions, would be responsive to her emergency needs, especially after a recent two-month hospital
Response from OncourseDec 17, 2024
Hello, we understand your frustration and value your feedback. To discuss any questions or concerns you may have, you can email us at [email protected], text us at 630-534-9190, or visit us online at https://www.yourhomesolutions.com and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thanks.