OncourseReviews of oncourse.com

Cancelling a warranty service contract is almost impossible. Using the phone number provided for cancellations leads nowhere. You must search for another number. After spending almost 2 hours on the phone after trying to cancel, I was offered 2 different plans. My own plan was tripling in cost. The first call resulted in an offer for a modest increase without disclosing the maximum benefit to repair home plumbing, sewer, and water lines would be a payment of no more than $2,000 per Par. 6 under exclusions. This was ridiculous. A second call got me a verbal offer to renew my existing plan for the same $9.00/month with the same level of benefits but I had to agree to a verbal contract read to me over the phone to be recorded. I agreed if I were to receive a copy of the recording. When On Course Home Solutions of Illinois revealed the recording would be hidden and secreted from me, I balked. The company wanted to bind me to an annual contract verbally when it would keep the verbal contract secret. After almost 2 hours, I ended up terminating my existing plan and writing this review of On Course and another of American Water Resources for choosing to do business with such an unscrupulous partner. I plan to complain to the FTC (which under the current administration will mean nothing), my Board of Public Utilities, and our Department of Consumer Affairs, and perhaps in Illinois, as well. I urge everyone who might read this to find a company with more integrity and to shout to the world how impossible it is to cancel, and if you are told you must agree to an oral agreement read to you over the phone which recording is kept secret from you to shout it to the world. That's the only way things will change. OnCourse Home Solutions needs to be drummed out of business and American Water needs to take a step back to afford its customers more integrity. Since posting this review I received the same canned response the company posts to other negative reviews making it appear it's concerned and wants to "make it right. This is akin to asking a gorilla to stand guard over a carton of bananas or trusting a car dealer who cheated you once and now offers to swap the car you bought. Anyone believing a conartist will change its stripes is to whom the great P. T. Barnum referred when he said, "There's a sucker born every minute." I don't trust or intend to rely upon either company based upon its insincere reply.

Well, my wife is a Covid long hauler and our ac went out. NIPSCO called you and the first thing is nobody called us within 4 hours like Nipsco said. Second I called the next day because we fell asleep waiting for you to call us. Then I was lied to by the dispatchers. We were told that someone would be by from 1 to 5. No one called us to tell us what time they will be here. Most of the time the person that is scheduled to come out cause us and let us know if they’re gonna be here in a hour, two hours, half hour nothing. I called at 4 o’clock and the dispatcher told me that the weather was bad and he was in Illinois and it was too dangerous for him to come out. I called back minutes later and a different dispatcher answer and she told me that the person that was supposed to come out called off and they couldn’t get no one to come out once you found out that I talked to the other dispatcher, she changed her story so, I felt that we were lied to by the dispatchers. I called to have a different company come out because I didn’t trust you guys and we’re a sit in the house of 82° for four days because On Course lied and didn’t send anyone to come out. Thanks to On Course and they’re line dispatchers. We sat in the house for four days of 82° and we felt horrible. I had to call a friend to take care of the job. Which he did. So that’s why you got the bad rating. I hope you don’t practice lying to your customers unfortunately you guys are puttered Nipsco, but I will ask for someone else because I did not trust encore’s home solutions anymore. The dispatchers lie to their customers, and I feel like the customers are not your top priority which we should be. Nipsco is ripping people off, overcharging their customers on their bills and encore home solutions are lying to their customers. I don’t know what happened to you guys, but you guys really really screwed the pooch on this one!!!!

After a year of service and paying for coverage I find I am not covered for the items they say I’m covered for. I call to have my Airconditioning serviced for the summer after paying a year for the coverage only to find they say it on my to find out I’m not covered for policies they Sold me. And then have the nerve to tell me I’m begins on a payment! Everything in America including the president is crooked

staff do not have knowledge; they do not where to send paperwork. Transferred multiple times and still no resolution.

I am absolutely furious with this company! We moved up to the “Gold” plan about 2 years ago to include our A/C unit. We had an issue on the 18th of May with our unit. It was not putting out cool air. I made a claim and they sent Bigfoot pro out to look at it. Apparently it needs coolant. Great! No big deal. Well our unit is a R22. Which we did not know because it came with the house when my husband bought it. R22 are obsolete due to what they put into the atmosphere. So, it’s not covered for anything with our plan. They won’t touch it nor give us the ridiculous 900.00 that you get towards a new unit. They never asked me what my unit brand was when we upgraded to Gold. They said it is in our agreement that our unit is not covered. IT IS NOT!! I read the entire 10 pages. They refuse to give us any refund for the upgrade we’ve been paying! “oh, we don’t give refunds”. Really??? You took my money for a service I will never get!! I have filed a complaint with the BBB and Oncourse won’t even respond to it!! I’m not done fighting this!! Trust me!!

We had both of our AC systems given their annual service checks on 30 April 2026. My wife found water coming out from under the furnace that covers our main something afternoon of May 8th. I called the Oncourse service number Friday afternoon. I was told that my problem was passed to your service department and that I would get a call between 4 hours and 24 hours. I told them that I had to be out of my home Friday early evening but would be reachable by my phone the entire time. We never got the call and Water is still running across my basement floor. I feel this is really poor customer service for a long time customer.

Waited until late afternoon to see the contractor he looked at my issue said nothing was wrong blew out a small pipe ( which bubbled up water in a " catch ball" ) and said we were all set. My furnace still dripping so absolutely nothing was fixed. I now have to call back and get another appointment. Not satisfied at all.

The tech showed up to diagnose the problem. Disconnected the transformer from the furnace and did not reconnect it before leaving. He showed made things worse and left. Then lied and said he never disconnected wiring. I saw him with my own eyes which is despicable.