OncourseReviews of oncourse.com

Response from OncourseFeb 27, 2026

Thank you for taking the time to share your feedback, it is important to us and we use it to improve our services. We’re truly sorry to hear about your experience, and will review the call and claim and clear up any future questions ahead of time. Thank you for trusting us with your home, we look forward to serving you in the future.

Response from OncourseFeb 26, 2026

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. We would like to work with you to bring this matter to resolution. We sent you a request for additional information so that we can can identify your claim and assign a member of our Help Desk team to assist with this claim and partner to address your concerns. Your feedback is important to us, and we’re committed to using it to improve.

Response from OncourseDec 11, 2025

Thank you for sharing your feedback with us. We regret that we were not able to provide you with a 5-sta experience. We're going to have one of our Help Desk team members review your claim, your policy and get back in touch with you to discuss it directly.

Response from OncourseOct 30, 2025

Thank you for sharing your concerns. We understand how important it is to have clarity and consistency in your monthly charges—especially when every dollar matters. We’re sorry for the frustration these unexpected increases have caused. We’d like to review your account in detail to explain the changes and ensure you have the right plan for your needs. One of our Help Desk Agents will review your account and reach out to you to assist further.

Response from OncourseSep 11, 2025

Thank you for taking the time to share your experience — we truly appreciate your honesty and patience. We're very sorry to hear about the delays and the frustration you've faced, especially given the urgency of the situation. We understand how stressful it must be to deal with a collapsing sewer and not be able to move forward with a trusted plumber who already has the necessary information. While we’re glad our customer service team was able to connect with you and show concern, we recognize that the scheduling issues and equipment failure have made this process far more difficult than it should be. This isn’t the experience we aim to provide, and we’re actively working to improve our coordination and reliability to prevent situations like this in the future. We’re committed to making this right and ensuring the repair is completed as quickly and smoothly as possible. If there’s anything more we can do to support you in the meantime, please don’t hesitate to reach out. Thank you again for giving us a chance to resolve this.

Response from OncourseAug 27, 2025

Dear David, We apologize for the confusion and frustration you experienced with your recent claim and reimbursement, and we regret that our service fell short in this instance. We will investigate this further and make things right. We will reach out to you within the next 24 hours so we can discuss your concerns in more detail. Warm Regards, The Oncourse Home Solutions Team

Response from OncourseJul 2, 2025

Hello, we value your feedback and appreciate you taking the time to leave us a review. To discuss any questions or concerns you may have, you can email us at [email protected], text us at 630-534-9190, or visit us online at https://www.yourhomesolutions.com and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thanks.

Response from OncourseJul 1, 2025

Hello, we understand your frustration and value your feedback. To discuss any questions or concerns you may have, you can email us at [email protected], text us at 630-534-9190, or visit us online at https://www.yourhomesolutions.com and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thanks.