OncourseReviews of oncourse.com

I have with them one year after 3 month from service I am starting getting double charge not even that Everytime I speak with them for adjustments never receive, please don't trust this company because there people cannot be trusted and they plan is a trick you to sign in. I don't trust them any more

I had a clogged kitchen sink and water began rising from my basement floor drain with vegetable matter. A plumber was able to come out the next day and told me I needed an access panel cut into my wall to get to my pipe which he was not willing to do. He used a snake down the basement floor drain anyway and left after running some hot water freely. I was happy until the next day when water came up again from the basement floor drain. Without doing a thing, the next plumber from a different company said that the only way to clear my drain was to hydro jet it and insurance would not cover it because it was so expensive. He wanted to come out the next day and charge me $1590. I researched reasonable costs for residential hydro jetting and saw that his quote was more than twice the upper end for hydro jetting. I called my own plumber and he came out the next day, cut a small hole in my drywall to access the drain (which the first plumber would not do), ran a snake and then a camera to show me how clear the drain pipe was. Only $250. It took a week without the use of my kitchen sink to arrive at this point. I can understand the first plumber (who made a huge mess btw but I understand that too) but wonder why he couldn't just access the drain with a cutting tool. It was fast and easy for my plumber. The second plumber seemed like a total rip-off artist to me. I would never welcome that company again in my house and am considering cancelling my insurance thanks to him. The entire ordeal was very distressing.

Horrible customer service with this last call. I called back in 2025 to advise not to renew my service. I am to this day still being charged for the monthly service. I have continued to call and dispute the charges and always told to call Consumers themselves and tell them to credit my account and deduct it from my bill. However if you do that then you have a past due balance and get a shut off notice. So now I have paid a year worth of charges. The customer service rep I spoke to back in June 2026 said he saw where I called and told them not to renew my service and put in a request for a years worth of charges. Now being told it was denied because it was a valid service. How is it one rep can see where I said do not renew and officially cancel my account and now it is now showing in my account that I even called. Spoke to a manager and he was very rude, kept over talking me and refused to listen to what I was saying. Don't ever sign up for this service, they are horrible to deal with.

They use the cheapest vendors.

This is a horrible company. I’ve had consumers energy appliance service for years and never had an issue. Once they switched to oncourse, it was a nightmare. I was paying 49.49 a month and when I looked it up, it said it covered my air conditioner when I called they told me it didn’t and that they could cover it for 49.49 a month but I had to wait 30 days to have them fix my air. Needless to say I canceled the service on June 1 and they’re still charging me saying that they go to the end of the billing cycle it’s July 21 and they just now take the money out. I canceled over six weeks ago. It’s hard to get through to anybody. I would never recommend this company to anybody. I’ve told all my family and friends who are now changing their service to.

I would not recommend Oncourse Home Solutions. After I cancelled my coverage, they still billed me for another month. Crooks!! Don't sign up! 06.26.26 On course contacted me by phone. The Director told me they would remove their fee of $44.87 from my Consumers Energy bill. I also asked him to send me an email to verify that information so I can forward Consumers Energy. He told me they don't send that kind of information. To me, this sounds very odd, like what is going on?

What went wrong? I was responding.

Hvac maintenence appt was canceled due to rain. I called to reschedule & was given 6 more weeks out, which put me at the end of the line. I expected to get a re-schedule immediately or at least within 5 business days.