Once Upon A Memory Reviews | Read Customer Reviews of onceuponamemorybooks.com

Once Upon A Memory Reviews | Read Customer Reviews of onceuponamemorybooks.com

Once Upon A Memory reviews

30 approved reviews, newest moderated first

Marissa S.
Sep 11, 2026
Love it!
Helpful staff- great idea! Some issues with the website loading properly but overall an awesome product :)
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CM
Sep 5, 2026
Stumbled Upon an amazing gift!
My book came out beautiful. What i realized that's helps is giving a detailed prompt and keeping the character description the exact same every time while changing the scene around them. You can even describe the expression. Our nanny CRIED when she received this book. It was beautiful
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Kelly Tong B.
Sep 5, 2026
Amazing
Amazing! Recipient absolutely loved the custom book.
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Ellen M.
Sep 1, 2026
Book was exactly how I had expected
Book was exactly how I had expected. It was delivered in a very reasonable time. The only issue I had is that I wasn’t able to see more of the book that I created before I had to put in payment.
Response from Once Upon A MemorySep 1, 2026
Thank you so much, Ellen! We’re so glad your book turned out exactly how you hoped and arrived in good time. ❤️ And we really appreciate your feedback about the preview. Unlike many personalized books that start with a pre-written template and simply change a name or character, every Once Upon a Memory book is created completely from your own photos, memories, and story. The story is written specifically for you, and every illustration is created specifically for your book. Because creating the full custom story and illustrations involves a significant amount of work and cost on our side, we provide a preview before purchase and then create the rest of the book once the order is placed. We completely understand wanting to see even more beforehand, though, and feedback like yours is incredibly helpful as we continue improving the experience. Thank you again for trusting us with your memories!
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SABRINA Y.
Aug 27, 2026
The pictures are horrible
The pictures are horrible, they switched outfits l, hair cuts and colors and made the eye totally different nationality
Response from Once Upon A MemoryAug 27, 2026
Hi Sabrina, We’re so sorry you weren’t happy with how your images turned out. We truly want every customer to love their finished book! We took a look at your order and noticed that none of the images were edited before the book was finalized. We’re sorry if the editing option wasn’t clear or easy to find. That’s something we can work on making more apparent. Every page can be reviewed and fully customized before finalizing, with as many AI edits as you’d like. Our Customer Care team is also always here to help if you need assistance getting an image just right. We’d love the opportunity to help you with your book. Please reach out to us at [email protected], and our team will work with you to get the images looking the way you envisioned ❤️ Sincerely, Lindsay Founder at Once Upon A Memory
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Kate B.
Aug 22, 2026
Beautiful gift
Beautiful images and a great way to make something special for the grandparents and my children to share
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Ronnie G.
Aug 17, 2026
Quality and great service.
I ordered a book for the first time for our son and soon to be daughter in law and they absolutely loved it!
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Supriya K.
Aug 17, 2026
Best gift to make memories last
Creating a Memory Book for my niece was a wonderful experience. The platform was very user friendly and the process was seamless. I did it at last minute but the expedited shipping option worked great. When i reached out to confirm the shipping status, Lindsay was very quick to respond to me and provide a follow up. The recipient of the gift loved it. I would recommend this service to anyone who is looking to create a meaningful collection of memory gift for your loved ones. Thank you Lindsay!
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