SABRINA Y.
The pictures are horrible
The pictures are horrible, they switched outfits l, hair cuts and colors and made the eye totally different nationality
Response from Once Upon A MemoryAug 27, 2026
Hi Sabrina, We’re so sorry you weren’t happy with how your images turned out. We truly want every customer to love their finished book! We took a look at your order and noticed that none of the images were edited before the book was finalized. We’re sorry if the editing option wasn’t clear or easy to find. That’s something we can work on making more apparent. Every page can be reviewed and fully customized before finalizing, with as many AI edits as you’d like. Our Customer Care team is also always here to help if you need assistance getting an image just right. We’d love the opportunity to help you with your book. Please reach out to us at [email protected], and our team will work with you to get the images looking the way you envisioned ❤️ Sincerely, Lindsay Founder at Once Upon A Memory