Bj S.
They sent a graphic for me to approve
They sent a graphic for me to approve, which I did. The graphic does not show any sparkles in the finish or call it out on the graphic approval that I signed for. They refuse to reprint. I even asked them to reprint and I’d pay for half. They refused to do so. I wasn’t asking too much. They said that the finish galactic should have been enough for me to know that it had sparkles????? Anyways, very unsatisfied with their service. I wanted the image and look that I approved and they refuse to stand behind or even provide a discount for a $200 dollar reprint.
Response from OMX GraphicsSep 10, 2023
Dear Bj Shelly, Thank you for reaching out to us and expressing your concerns regarding your recent order. We sincerely apologize for any confusion or inconvenience caused. At our company, we strive to provide custom-made graphics that meet the specific needs of each individual customer, and we pride ourselves on delivering high-quality products. Regarding your order for graphics with a galactic finish, we understand that you're dissatisfied with the outcome - specifically with the galactic finish. We would like to clarify that our galactic finish is designed to have sparkles, and we apologise if that was not clearly communicated during the graphic approval process. Moreover, you paid for a galactic finish. Meanwhile all the customers are welcome to choose the material that suits them best and see it here: https://omxgraphics.com/print-base-options/ Regarding your request for a reprint at a discounted price, we regret to inform you that we do not offer a half-price option for reprints, as custom-made items are non-refundable or eligible for a partial discount. However, we want to assure you that we value your satisfaction and would be more than happy to offer you a discount on a new order as a gesture of goodwill. Once again, please accept our apologies for any inconvenience caused. Should you wish to place a new order with a discount or require further assistance, please do not hesitate to contact our customer support team. We are committed to resolving any concerns you may have and ensuring your satisfaction. Thank you for your understanding, Best regards, Team OMX Graphics