omnipod.comReviews of omnipod.com

All my supplies have been sitting in my bedroom for 3 months waiting for a “Trainer” to call me. I have called Omnipod several time and they promise to have someone call me back, but still no calls. I give up. Worst company EVER. I DO NOT recommend.

Da circa un mese ho un nuovo piano di monitoraggio della glicemia e devo dire che all'inizio e in via teorica sono stato molto contento. Ma dopo un mese ci si accorge che il sistema sensore + trasmettitore non son il top della comodità. Quando ci sono problemi con il sensore e con il trasmettitore bisogna sostituire il tutto e si tratta di materiale che fa molta volumetria anche dal punta di vista ambientale. Il problema è l'assistenza che dopo due ore iniziali di spiegazione si pensa di aver istruito la persona e invece non è così. L'assistenza dei call center è praticamente inutile perchè non riescono a risalire alle motivazioni dei mancati funzionamenti e mettono in difficoltà l'utente che già si trova in forte imbarazzo oltre che in stato di agitazione per i mancati rilievi glicemici. Le sostituzioni poi ti portano altra ansia perchè non sai se la prossima fornitura terrà conto che il dispositivo è stato sostituito 60 giorni prima della scadenza garantita. Aimè dovranno fare qualche sforzo in più per rendere la vita dei pazienti un po' meno stressante

This is a deeply flawed and dangerous system. The pod does not connect properly to the sensor unless they are right next to each other. The communication between the two fails constantly. The pods are so cheaply produced that they fail regularly and without skin adhesive won’t stay on once wet. The cannula is cheap and often causes bleeding or blocks. The handset sounds a high glucose alert even when your glucose is coming down. It sounds a low glucose alert when your glucose is going up. That is how badly and cheaply the software has been designed. Alerts cannot be silenced. It will do this constantly until you switch it off out of frustration. Customer services do not answer and hang up on you once they do answer. You cannot request replacements via your online login. Omnipod will not replace a pod that has fallen off or one that has sounded the screamer alarm. Apparently this got past NICE guidelines in the UK. How did they achieve that? Basically this is being farmed out because it is cheap. It will completely consume a huge amount of your time and drive you to insanity. Avoid it at all costs.

The only way omnipod is better than T-Slim is there is no need for tubes to be constantly hanging out of you; other than that T-Slim is better than Omnipod in every possible way. The last pod I activated didn't insert the cannula into me, so after almost 24 hrs of my glucose being so high it wouldnt even give me a number; ot just said High. Someone told me they could smell my insulin which is how i realized my high reading for 24 hrs was a result of the cannula not being inserted. When i just called customer service to report this issue they refused to give me a replacement because I couldn't provide them with the serial number. Who actually keeps the packaging after inserting a new pod? If you have an issue with your pod and you didn't keep the packaging to provide the serial number they wont do a thing for you to help. If you are reading this to decide which pump you want and tubes connecting the pump to you isn't a big deal I would absolutely recommend T-Slim over Omnipod 100% of the time. Horrible customer service!!!

Dreadful company with no empathy. Not worth one star for my experience in the last few weeks. I’ve ran out of pods early because I swim and they do come off and more often they just stop working even when not swimming, so I generally need to order a couple of weeks before my due date but they resist every time to provide more when I need them. It becomes a struggle every time and I’m just fed up with them. No understanding of care or concern for their customers.

Honestly, I couldn't tell you about the system itself because of the absolute incompetence of this company and anyone else involved. I have attempted to acquire an omni controller so I can use not just the one pack of pods but TWO packs that I have received due to no one filling the prescription correctly. I have gotten at least 20 calls from insulet asking me if I'm ready for onboarding to which I tell them, "no, I still don't have the controller". Each time they tell me they are going to do something about it, and contact the pharmacy, and, or try to get me an intro controller, but I never get a call back. The thing that frustrates me the most is the fact that you can use your phone for the system, but only once they get you or your insurance for $1300 for the controller. I truly believe this is a company that only worries about getting rich off of others who are suffering. Just get a normal pump and stay far far away from insulet.

Heel erg slechte klantenservice. Ook ik heb een leen PDM aangevraagd die niet tijdig geleverd kon worden voor de vakantie. Geen enkele vorm van meedenken, behalve: ja dat is jouw probleem niet die van mij. En vervolgens boos op mij, terugbellen om mij de les te lezen. Hoe ik het me in mijn hoofd haalde om te vragen naar een oplossing. Ze doen of het over een abonnement op de krant gaat in plaats van over levensbedreigende situatie die je probeert te voorkomen. Ik heb niet gekozen voor diabetes, en ervaar (levensbedreigende) stress als mijn pomp het zou begeven. Geen enkel begrip bij omnipod.

Customer Service did not help resolve the problem and given mixed messages. Lack of support when in vulnerable situation makes me consider other pump/HCL options available which may provide better customer care.