omnipod.comReviews of omnipod.com

There is no help for fixing issues when you call. It takes barely minimum 15 minutes to replace a single pod. Great customer service but shit company

Absolute shit! Why to make our lives even harder? I wish I could go back to what it was before this”fantastic’ improvement!

Schlechter inkompetenter Kundenservice.

Biggest scam and bullshit ever, 50/50 if the insulin even absorbs properly, constant issues, falls off all the time, glucose management is impossible since you never really know if it will work properly! Definitely would NOT recommend, HbA1c got worse, seriously thinking about going back to pens!

These pods are faulty. My husband uses these pods and they fail very often—adhesive issues, leaks, and incorrect readings. We are stuck with several boxes as they do not support the lower target glucose. The company refuses to replace them and the pharmacy will not take them back. We are giving up on these faulty, inferior pods. We will switch to Tandem Mobi tubeless as soon as they are available. Frustrated ex Omnipod customer.

Since August 8 @7:09pm . I have been without sensor readings and today is now Monday August 12 @11:57 am . I have gone 24 plus hours without sensor readings. The first night with this problem I have lost a lot of sleep. I tried to troubleshoot it myself. About 10:00 pm I called omnipod troubleshooting. They couldn’t fixed the problem. During the night I called a couple more times. I was on the phone to about 3:30 am . We tried everything and they invented some new troubleshooting procedures. I lost a lot of sleep that night. The next calls couple more times each time was a failed . The last time I the individual said he was going to make it a high priority. Today Monday August 11 omnipod 5 hasn’t called be . Omnipod 5 is an inferior product and the Food Drug Administration should have not given approval to this product. My issue hast been going since now.

An absolutely awful product. My Omnipod technician in my city set me up with my script and then when I went to pick it up, I found out it was $2400. They do not check with your insurance to see your cost before issuing the script. The pods repeatedly fall off and if they do you just lose out on all the insulin you had remaining in that pod. They will replace the pod but you’re shit out of luck on the insulin. This has now caused me to run out of my insulin prior to the refill date authorized by my insurance so my insulin script right now is $900. The customer service is absolutely terrible. I

The product is a good idea, but the quality and customer service is terrible. Quality: adhesion is inadequate. If you are active, the pump is likely to fail before the insulin is fully discharge. It is summer and I work outside a lot and swim in my pool regularly. This product is so bad, I have had to stop using the pump. I purchased the waterproof over lay patch (not provided by Omnipod) and it falls off faster than the pump. Customer service: this company had a recall on product. They have data on who received the lot numbers. I know this because when I activated one on the list, I got a text and phone call. Now, problem I have with the company, I called to inquire about replacing one box of 5 pods that were defected. Because I have had to stop using the product several times over the year, the product was expired. So they would not replace it. Knowing their product is not perfect and knowing they sent out defective pods, I don’t think replacing 5 pods is a big ask. Dexcom replaces sensors virtually with no question asked. They do track requests to control consumer abuse and has some guidelines. The difference here is Dexcom has competition and Omnipod has none. The minute a comparable pump comes out, I will dump Omnipod. I have used this product long term so I am not a newbee. I also have not had an issue with their previous pumps. My issues have been with the Omnipod 5. This includes adhesion and reliability. Shame on Omnipod for taking advantage of their consumers.