omnipod.comReviews of omnipod.com

After 1 week of using the omnipod 5 and I have had 2 pod failures and 2 sensor failures. Sent Omnipod a complaint with all the details on it. Abbott (the sensor manufacturer) replaced the sensors without issue, though I believe these failures were actually down to communication failures with the omnipod 5. Omnipod sent me a questionnaire with 25 questions on it. I told them I didn't have the time to answer all of these and that I had already covered most of these questions in my complaint. They closed my complaint down without further action. I asked to raise a complaint about there customer service. They stated my complaint was closed. Hopefully my healthcare team will be of more assistance and an alternative product can be sourced. Omnipod 5 closed loop sounds amazing, great marketing, and no doubt a few happy customers. But poor product quality control and poor customer service is the experience I have had.

I would give zero stars if possible. One email not responded to, one telephone call where no clear answer given as to when or if delivery would be made, a further call where the person said a lot but unclear what was actually going to happen when and then cut me off. In calling back the person answering had no apparent means of tracing the person I had been speaking to and I wasn’t willing to start again, no one had called me back.

Customer service is awful. I got a loaner PDM in July which i returned unused at the start of August tracked Royal Mail. It was received by them so i thought that was that. I have now received many harassing emails saying that i am going to be charged £250 as i never returned it. I have emailed and called customer service many times and each time get told something different. I just received another harassing email this morning 8 weeks after i returned the loaner saying in am now getting invoiced for £250 plus VAT. Absolute bullies and a disgrace.

Ik heb keurig een maand van te voren een vakantie leenpomp aangevraagd. Ik zou aanvullend een mail krijgen om nog te bevestigen. Toen de mail niet kwam weer gebeld, zegt de man van klantenservice dat de opdracht is geannuleerd omdat er te weinig leenpompen voorradig zijn. En dat ik het maar moest regelen via de verpleegkundige misschien dat zij kon helpen. En ik kan ook niet op de reservelijst want het is gewoon geannuleerd…..Erg slecht dat ik gewoon geen bericht erover kreeg en het maar zelf moet uitzoeken. Een hele slechte beurt van de klantenservice.

My blood sugars have never been so bad, horrendous highs and lows. By day 3 i have to bolus from a pen as it no longer works. Uncomfortable and painful to wear. The only thing worse than the actual product is the awful customer service. Incorrect information given to both me and my DSN, orders of pods that are not delivered. They even phoned in the middle of the night to "update the system" - completely unacceptable to wake people up in the night unless it's an emergency. Please do yourself a favour and use another pump company.

I had 8-10 consecutive failed omnipods and the company refuses to replace them. Their product failed. And when I called to ask for replacements because my insurance won’t cover it they told me ‘no’ because I hadn’t saved the failed products. It is marketed as disposable so I threw them away when they didn’t work. Now I’m facing 1-2 months without pods and when I asked what I was supposed to do about it because my insurance won’t give me more for weeks they told me it wasn’t their problem and that I should have saved my medical waste. I have been using them for years. They clearly just had a bad batch of pods and instead of owning up to it they told me to go away. I’m already researching alternative products because this company clearly doesn’t care about diabetic health like they claim. They only care about marketing a bad product and won’t do anything to fix their mistakes. I also have pediatric age siblings who have had pod failures and they won’t replace those either. So they are leaving children to get sick off of their mistakes. Not just the adults. Horrible business practices and disgusting greedy view of humanity.

Although the product is functioning ok (using dash) now, the customer service is far below what you may expect. Requested a holiday- back up system 7 days prior to leaving but was refused one for protocol reasons. Should have asked 7 work days in advance. Even suggesting to pick it up is denied. Now: going on holiday without and have to accept serious risk due to protocol…feeling worried since the product itself did fail in the past.

Whilst omnipod itself is an excellent life changing tool...the customer service is not. I have called 3 times to request additional pumps for my T1 son and been given 3 different answers. They read from a script can barley speak English, have zero compassion and do not realise that death is the answer to their denial and lack of disregard. I cant stand phoning them up. They should be ashamed of themselves.