May Harrison I.
Attentive agent and
The online support agent was attentive to my needs. He made sure I was clear on next steps with my delivery. Twice I hada glitch when I pressed the return key and my responses did not send. Fortunately, the agent was patient and waited until I was able to get my message through. Overall a good experience and it was good to be able to communicate with an agent after 5pm.
Response from OmegaXLNov 3, 2025
Hi May. Thank you for sharing your experience! We're so glad to hear that our online support agent was attentive, patient, and helped clarify your delivery steps. We appreciate your understanding with the technical hiccups and are happy we could assist you after hours. Your feedback helps us continue to improve and deliver the kind of service you deserve!



