Catherine B.
Everyone I chatted with and talked to…
Everyone I chatted with and talked to were great. The only problem I have with website is that I cannot cancel an order without having to go through someone within your company. Customers should have the choice to cancel a product on their own by allowing to input a quantity of 0 (zero) or choose a delete button on the website. You sure can add a product but not delete one. Very inconvenient for customers.
Response from OmegaXLSep 24, 2026
Hi, Catherine! Thank you for your 4-star review! We’re delighted to hear that our customer service team provided you with a great experience and was able to assist you when needed. We also appreciate your feedback regarding account management on our website. We understand how having the ability to make subscription changes independently could be more convenient, and we'll be sure to share your comments with the appropriate team for review. Customer feedback like yours helps us identify opportunities to improve the overall experience. Thank you for being a valued OmegaXL customer!