Sir J.
Beware you are agreeing to a subscription
I ordered it to try it out and I didn’t know that it was a subscription. I called their customer service and they were extremely difficult to deal with. I told him that a had an allergic reaction to their product. They advised me to talk to my doctor and they would just reschedule my next order. I literally had to go off on them and told them to close my account period. The email I received from them states they just canceled the subscription but didn’t close my account.
Response from OmegaXLFeb 23, 2026
Hello, Sir Jeffrey. Thank you for taking the time to share your experience. We’re truly sorry to hear about the confusion with your subscription and the difficulty you encountered when contacting our customer service team. That’s not the level of clarity or support we aim to provide. Your health and comfort are extremely important to us, and we regret that your concerns were not handled with the care you deserved. We also apologize for any frustration surrounding your request to fully close your account. We’d appreciate the opportunity to look into this further and make sure everything is resolved exactly as you intended. If you’re open to it, please reach out to us directly so we can personally review your account, confirm the closures, and address any remaining issues right away. Thank you again for bringing this to our attention. Your feedback helps us improve.