seth P.
placed order online and received what I ordered
However. initially I called in to place the order verbally with customer service and was redirected to place the order online. Not a huge deal. I'd been in to a competitor and tried on the correct size so I knew what I wanted. It would have been nice to get some dialog with customer service to ensure I got the correct size. Not to mention it's a get opportunity for you to up sell me
Response from OmcgearMay 5, 2014
Seth, Sorry for the no-pressure sales environment. We try and make things as easy and relaxed as we possibly can. Our customer service team directs people to place orders through the website since we it is able to offer a secure checkout, unlike ordering over the phone. While our team might not have said it over the phone, it really is better in the long run to order through the site.

